CASE STUDY - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
Posted: August 25, 2009 | Published: April 15, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Integration | Customer Data Management | Microsoft Office 2003 | Microsoft Outlook | Productivity

WEBCAST - Watch this webcast to learn how changing your approach to campaign management, and using predictive analytics to drive decision-making can allow you to deliver more of a return on investment (ROI).
Posted: August 20, 2009 | Premiered: August 20, 2009


Topics:  Campaign Management | Contact Management | Customer Retention | Customer Satisfaction | Customer Service | Market Research | Market Trends | Predictive Analytics | ROI

WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: June 8, 2009 | Published: June 1, 2009


Topics:  Contact Management | CRM | Pricing | Sales | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Order Management | Sales Representatives