WEBCAST - View this Webcast to learn a proactive data privacy strategy that will remove the vulnerability within your SAP environment.
Posted: November 21, 2008 | Premieres: December 11, 2008


Topics:  Business Intelligence | Compliance Best Practices | Corporate Governance | CRM Analytics | Customer Data Management | Customer Privacy | Data Governance | Internal Controls | IT Governance | Regulatory Compliance | Strategic Planning

WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Profiles | Customer Service | Identity Management | Market Research | Software | Telecommunications Service Providers

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

CASE STUDY - Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Content Management | Customer Data Management | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WEBCAST - View this Webcast and learn to optimize your enterprise's MDM program to deliver benefits such as enhanced compliance, customer service, cross-selling and up-selling.
Posted: November 6, 2008 | Premiered: November 13, 2008


Topics:  Business Integration | Business Intelligence | Content Integration | CRM Analytics | Customer Data Management | Data Integration | Data Warehouses | Knowledge Management | Master Data Management

WEBCAST - Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: November 6, 2008 | Premieres: December 2, 2008


Topics:  Compliance Audits | Compliance Best Practices | Customer Data Management | Customer Service | Data Security | Endpoint Security | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance

SOFTWARE DEMO - View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.
Posted: November 3, 2008 | Published: October 31, 2008


Topics:  CRM | Customer Data Management | Customer Profiles | Lead Generation | Oracle (Product) | Sales | Sales and Marketing Software | Sales Information Systems

WHITE PAPER - This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.
Posted: October 17, 2008 | Published: October 16, 2008


Topics:  Authentication | Customer Data Management | Customer Privacy | Databases | Endpoint Security | Fraud Protection | Identity Theft | Regulatory Compliance | Security Standards

WHITE PAPER - Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.
Posted: October 17, 2008 | Published: October 16, 2008


Topics:  Customer Data Management | Data Security | Fraud Protection | Identity Theft | Malware | Online Financial Services | Phishing | SQL

WHITE PAPER - Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
Posted: October 17, 2008 | Published: February 1, 2008


Topics:  Best Practices | Customer Data Management | Customer Loyalty | Data Security | Database Security | Enterprise Resource Management | Regulatory Compliance | Security Threats

WEBCAST - Check out this webcast to learn how configuration audit and control can help your company meet compliance requirements and get tips for increasing the security of point of sale systems.
Posted: October 16, 2008 | Premiered: October 16, 2008


Topics:  Compliance Audits | Configuration Management | Customer Data Management | Data Security | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance | POS | Retail Trade Industry

WEBCAST - Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
Posted: October 13, 2008 | Premiered: October 13, 2008


Topics:  Call Centers | Customer Data Management | Customer Service | Enterprise Resource Management | Marketing | Master Data Management | Productivity | Security Policies