PODCAST - With Apama, you can use the power of complex event processing to deliver true operational effectiveness by correlating business-relevant events from warehouse, transportation and vehicle management systems as well as environmental data from sensors, GIS/GPS devices and RFID systems.
Posted: June 19, 2009 | Premiered: June 19, 2009


Topics:  Application Development | Application Integration | Customer Data Management Software | Customer Service | SOA | Supply Chain Event Management | Supply Chain Management

WHITE PAPER - The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions.
Posted: June 18, 2009 | Published: June 1, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices | Revenue Projections | Sales and Marketing Software | Sales Channels | Sales Force Automation

ANALYST REPORT - The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
Posted: June 17, 2009 | Published: November 1, 2007


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Business Environment | CRM | Customer Loyalty | Customer Profiles | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Oracle (Product) | Sales

WHITE PAPER - In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.
Posted: June 5, 2009 | Published: June 2, 2009


Topics:  Business Environment | Business Intelligence | Business Performance Management | Collaboration | Collaborative Commerce | Customer Service | Data Management | Data Quality | Globalization

WHITE PAPER - Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business IT Alignment | Business Performance Management | Business Performance Management Software | Customer Service | Financial Systems | Query Tools | SMBs

PODCAST - This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.
Posted: June 1, 2009 | Premiered: June 1, 2009


Topics:  B2C | Best Practices | CRM Services | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | ROI | Sales Force Automation | Self-Service Applications Software

WEBCAST - Complex Event Processing enables you to respond to fast-changing conditions, take advantage of opportunities, and pre-empt threats.
Posted: May 29, 2009 | Premiered: May 29, 2009


Topics:  Application Deployment | Application Integration | Customer Data Management Software | Customer Service | Data Management | SOA | Supply Chain Event Management | Supply Chain Management

EGUIDE - Read this SearchCIO-Midmarket e-guide to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company.
Posted: May 29, 2009 | Published: February 9, 2009


Topics:  Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Marketing | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Sales Representatives

EBOOK - Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.
Posted: May 29, 2009 | Published: April 9, 2009


Topics:  Compensation | Compliance (Systems Operations) | CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Service | Mobile CRM | Sales | Sales Force Automation | Software as a Service

ANALYST REPORT - Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  CIOs | Customer Service | IP | IP Networks | IP Telephony | VARs | Vendor Selection | Vendors | VoIP

CASE STUDY - Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction.
Posted: May 18, 2009 | Published: May 18, 2009


Topics:  Advanced Planning and Scheduling Software | Application Integration | Business Process Management | Business Process Management Software | Business Service Management | Business Service Management Software | Business Service Providers | Calendar Management Software | CRM | CRM Best Practices | CRM Software | Customer Self-Service | Customer Service | Customer Service Best Practices | Self-Service Applications Software | Software as a Service | Web-Based Self-Service

WHITE PAPER - This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future.
Posted: May 13, 2009 | Published: May 12, 2009


Topics:  Collaboration | CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service

VIDEO - View this success story to learn how Cox Communication increased their productivity, saved money and maintained their reputation for superior customer service by implementing an automated laptop management and updating process with Afaria, the frontline management and security solution from Sybase.
Posted: May 11, 2009 | Premiered: May 11, 2009


Topics:  Business Process Automation | Business Process Management | CRM | Customer Service | Laptop Computers | Mobile CRM | Mobile Device Management | Mobile Workers | ROI | SAP (Product) | Wireless Security

VIDEO - Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.
Posted: May 11, 2009 | Premiered: May 11, 2009


Topics:  CRM | Customer Service | Information Management | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Sales Force Automation | Sales Order Management | SAP (Product) | Wireless Security