PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
Posted: November 24, 2008 | Premiered: November 23, 2008


Topics:  Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Authentication | Business Intelligence | Customer Support Software | Encryption Standards | Password Authentication Protocol | Password Management | User Experience

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

SOFTWARE DEMO - Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Posted: October 24, 2008 | Published: July 1, 2008


Topics:  Customer Satisfaction | Customer Self-Service | Customer Support Software | Infrastructure Management | Infrastructure Services | Operating Systems | Patch Management | Portfolio Management (IT Management)

VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Customer Service | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Productivity | Technical Support Staff

VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: September 22, 2008 | Premiered: September 19, 2008


Topics:  Business Communications | Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

SOFTWARE DEMO - This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Application Infrastructure | Application Integration | Application Server Software | Customer Satisfaction | Customer Support Software | Data Centers | Infrastructure Management | SOA | WebSphere

PRESS RELEASE - Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Posted: July 22, 2008 | Published: July 22, 2008


Topics:  CEOs | Customer Service | Customer Service Best Practices | Customer Support Software | Sales | SMBs | Vendors

DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Quality Control | Telephony Systems | Voice Communications Software

WHITE PAPER - Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Market Research | Sales | Sales and Marketing Software

WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
Posted: June 19, 2008 | Premiered: March 19, 2008


Topics:  Customer Data Management | Customer Loyalty | Customer Service Best Practices | Customer Support Software | User Experience

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service Best Practices | Customer Support Software | Oracle (Product) | Reporting Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Vendor Selection

TRIAL SOFTWARE - Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: May 30, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Relationship Management | Customer Service | Customer Support Software | Customers | Enterprise