WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

VIDEOCAST - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: August 12, 2008 | Premiered: August 13, 2008


Topics:  Business Intelligence | Collaboration | Customer Service | Dashboards | ERP | Portal Applications Software | Portals | WebSphere

WHITE PAPER - With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Dashboards | IT Departments | Marketing | Metrics | Sales

WHITE PAPER - The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors.
Posted: August 10, 2008 | Published: February 1, 2008


Topics:  Application Development | Business Intelligence | Dashboards | Interactive Media Applications Software | Spreadsheets | Surveys | Vendors

WHITE PAPER - Is your organization recognizing SharePoint as more than just a document warehouse? Learn how you can quickly and effectively take advantage of SharePoint's advanced functionality. Read the white paper today.
Posted: August 5, 2008 | Published: May 29, 2008


Topics:  Dashboards | Data Entry | Security | SQL | Systems Integration

WHITE PAPER - Configuration assessment lets businesses proactively secure their IT infrastructure and achieve compliance with important industry standards and regulations. Learn why configuration assessment is so important.
Posted: July 29, 2008 | Published: July 1, 2008


Topics:  CobiT | Dashboards | IT Infrastructure | Server Virtualization | Web-Based Self-Service

WHITE PAPER - Discover how to manage the entire IT environment from an IT Dashboard that acts as a ‘single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: July 28, 2008 | Published: July 29, 2008


Topics:  Dashboards | IT Departments | IT Infrastructure | IT Management | IT Service Management | Server Virtualization | VMware

VIDEOCAST - Join Ron Rogowski, leading analyst at Forrester Research to learn how Rich Internet Applications for information workers can deliver greater customer satisfaction and drive corporate performance.
Posted: July 21, 2008 | Premiered: March 18, 2008


Topics:  Business Intelligence | Business Intelligence Software | Dashboards

WHITE PAPER - Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Posted: July 17, 2008 | Published: April 3, 2008


Topics:  Benefits | Contact Centers | Dashboards | Enterprise | Manufacturing | Marketing | Productivity | Sales

DATA SHEET - HyPerformix leverages SAP's internal monitoring capability to provide the prescriptive answers and business justification you need to make informed investment decisions.
Posted: July 16, 2008 | Published: July 16, 2008


Topics:  Business Intelligence | Business Intelligence Software | Dashboards | ERP | SAP (Product)

DATA SHEET - HyPerformix gives you insight into your NetWeaver upgrade allowing you to make the best investment decisions to ensure a successful project � both from a technical and business perspective.
Posted: July 16, 2008 | Published: July 16, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Dashboards | NetWeaver | Performance Testing | SAP (Product)

SOFTWARE DEMO - Dolphin's e-Invoicing for Accounts Payable automates vendor invoices into SAP. It is fast, efficient, and can save 50% or more per invoice processing costs.
Posted: July 14, 2008 | Published: July 1, 2008


Topics:  Billing Services | Billing Software | Billing Systems | Dashboards | eCommerce | eCommerce Services | eCommerce Software | Financial Statements | Financial Transaction Processing | SAP (Product)

SOFTWARE LISTING - Telelogic Dashboard™ is a robust and flexible dashboard tool that automates the collection, analysis, and reporting of data from Telelogic Change™.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Change Management | Dashboards | Decision Support Systems | Project Management

WHITE PAPER - This whitepaper will explore the role of advanced configuration and change management solutions in supporting agile software development. It will also discuss how helping the IT department will help organizations to reach their full potential.
Posted: July 10, 2008 | Published: February 1, 2007


Topics:  Best Practices | Change Management | Communicator (Software) | Compliance Software | Configuration Management | Customer Satisfaction | Dashboards | Enterprise | Regulations | Sarbanes-Oxley Compliance

WHITE PAPER - Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Auditing (Finance) | CobiT | Configuration Management | Customer Satisfaction | Dashboards | ITIL | SOA | Software Development Tools | Testing