VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Customer Service | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Productivity | Technical Support Staff

WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: October 10, 2006 | Premiered: October 18, 2006


Topics:  Customer Service Best Practices | Desktop Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | ITIL | Technical Support Staff

WHITE PAPER - There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: May 19, 2006 | Published: May 1, 2006


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | ITIL | Technical Support Staff

WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: September 19, 2005 | Published: September 1, 2005


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | IT Outsourcing Services | Outsourcing | Productivity | SLA | Vendor Selection

DATA SHEET - Packeteer offers service and support packages, allowing you to select the coverage that is appropriate for your organization.
Posted: November 30, 2004 | Published: November 1, 2004


Topics:  Customer Service | Help Desk Management Services | Software Upgrades

PRODUCT OVERVIEW - Verndale's "outsourced Internet department" and "support on demand" services provide a highly responsive and cost-effective virtual team to augment your constrained in-house resources.
Posted: July 26, 2004 | Published: July 25, 2004


Topics:  Help Desk Management Services | IT Outsourcing Services | Web Site Administration

PRODUCT LITERATURE - beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  Customer Interaction Services | Help Desk Management Services