WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management

WHITE PAPER - Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Business Process Automation | Business Process Reengineering | Business Service Management | Data Collection | Help Desk Management | IT Best Practices | IT Service Management | IT Services | ITIL | Service Level Management | SOA | SOA Governance

WHITE PAPER - IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Automation Software | Help Desk Management | IT Best Practices | IT Spending | ITIL | Service Level Management

WHITE PAPER - Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.
Posted: June 9, 2009 | Published: June 9, 2009


Topics:  Application Security | Applications Management | Desktop Applications Management | Desktop Management | Group Policy | Help Desk Management | Malware | Network Security | PC Operating Systems | Virus Detection Software | Virus Protection | Web 2.0 | Windows

WEBCAST - The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
Posted: June 8, 2009 | Premiered: June 8, 2009


Topics:  Asset Management Services | Change Management | Cost Benefit Analysis | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | IT Services | Software Licensing | Software Maintenance

WEBCAST - Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
Posted: June 8, 2009 | Premiered: June 8, 2009


Topics:  Compliance (Systems Operations) | Cost Benefit Analysis | Desktop Management | Help Desk Management | Help Desk Management Services | Help Desks | IT Asset Management Software | IT Best Practices | IT Service Management

WEBCAST - This webcast will address the real dollar savings of using this model and the potential for ROI.
Posted: June 4, 2009 | Premiered: June 4, 2009


Topics:  Consumer Market | CRM | Help Desk Management | Help Desk Software | IT Management | IT Service Management | IT Spending | Mobile CRM | Mobile Device Management | Mobile Workers | Remote Offices | Remote Users | ROI | Software as a Service | Wireless Computing | Wireless Marketing

PODCAST - In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs.
Posted: June 4, 2009 | Premiered: June 4, 2009


Topics:  Application Deployment | Compliance Audits | Data Security | Enterprise Applications Software | Help Desk Management | Help Desk Management Services | IT Outsourcing Services | Remote Control Software | Remote Users | Security | Software as a Service | Software Selection | TCO | Vendor Selection | Wireless Computing

WHITE PAPER - Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: May 7, 2009 | Published: May 1, 2008


Topics:  Call Center Services | Help Desk Management | Help Desk Management Services | Help Desks | Mobile Device Management | Mobile Workers | Remote Access Protocols | Workforce Management Software | Workforce Planning

WHITE PAPER - Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
Posted: February 13, 2009 | Published: February 13, 2009


Topics:  Cost Benefit Analysis | Email Management Software | Help Desk Management | IT Spending | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Reporting Software | ROI