WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | CTOs | IT Departments | IT Management | IT Service Management | IT Utility Services | TCO

ANALYST REPORT - Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
Posted: November 4, 2009 | Published: February 1, 2009


Topics:  Business IT Alignment | Business Process Management | CIOs | Enterprise | Enterprise Architectures | IT Asset Management | IT Departments | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Spending | Strategic Planning | Surveys

WHITE PAPER - IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: October 30, 2009 | Published: October 30, 2009


Topics:  Business Management | CIOs | IT Departments | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce

EGUIDE - In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise.
Posted: September 2, 2009 | Published: September 1, 2009


Topics:  IT Best Practices | IT Departments | IT Governance | IT Infrastructure | IT Management | IT Spending | IT Systems | Mobile Device Management | Remote Computing

CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Posted: August 25, 2009 | Published: July 25, 2008


Topics:  Automotive Industry | Call Center Management | Call Center Software | CRM | CRM Software | Customer Data Management | Customer Support Software | IT Departments | IT Service Centers | Productivity

ANALYST BRIEF - In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff.
Posted: August 18, 2009 | Published: August 18, 2009


Topics:  Employee Performance Management (EPM) | IT Best Practices | IT Departments | IT Management | IT Workforce | Leadership | Staffing | Training | Training and Educational Services

WHITE PAPER - As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: May 27, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Service Management | IT Auditing | IT Departments | IT Management | IT Managers | IT Service Management | ITIL | Security Best Practices | Security Managers

WHITE PAPER - When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  COBOL | Code Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | Programming | Programming Languages

WHITE PAPER - This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | IT Departments | ITIL | Productivity | Project Management | Testing

WHITE PAPER - Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
Posted: December 2, 2008 | Published: December 2, 2008


Topics:  Business Intelligence | Business Processes | Data Integration | Data Warehouses | IT Departments | OLAP

WHITE PAPER - This paper explains the advantages that virtual machine provides to the IT department.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  Data Center Consolidation | Data Center Infrastructure Efficiency | Data Centers | IT Departments | Memory | ROI | SAN | Security | Server Virtualization | Storage Capacity | Storage Consolidation | Systems Management | Virtual Machine | VMware