VIDEOCAST - Downtime for IT organizations can have some very costly implications. In this videocast, you will learn more about availability and Mean Time to Recover (MTTR) strategies.
Posted: January 8, 2009 | Premiered: January 10, 2008


Topics:  Access Control | Business Continuity Planning | Change Management | Cost Benefit Analysis | Disaster Recovery | Downtime | ITIL | Network Configuration Management

WHITE PAPER - This white paper discusses key issues surrounding configuration management and compliance, such as IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.
Posted: January 8, 2009 | Published: November 1, 2007


Topics:  Business Processes | Change Management | Configuration Management | Hardware | Infrastructure Management | IT Departments | ITIL | Risk Management | Software

WEBCAST - This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Dashboards | IT Service Management | ITIL | Metrics | Productivity | Systems Management

WEBCAST - This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | Customer Satisfaction | ITIL | Portfolio Management (IT Management)

WEBCAST - This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Change Management | Configuration Management | IT Asset Management | ITIL | Knowledge Management | Systems Management

WHITE PAPER - Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realties.
Posted: December 20, 2008 | Published: December 19, 2008


Topics:  Best Practices | Blade Servers | Change Management | Enterprise | Financial Services | ITIL | ROI

TRIAL SOFTWARE - Tired of a business intelligence tool that requires too much IT support? What powerful and intuitive analytics without paying a fortune? SiSense Prism provides an ad hoc analytics and reporting solution that requires no IT support, programming...
Posted: December 18, 2008 | Published: December 18, 2008


Topics:  Business Intelligence | Business Intelligence Software | Database Management | Desktop Applications Management | IT Service Management | ITIL | OLAP

DATA SHEET - This Complimentary assessment for BMC remedy replacement includes: Analyze current environment and licenses, discuss ITIL process in place and provide Documentation aligning BMC remedy and HP solution.
Posted: December 17, 2008 | Published: December 15, 2008


Topics:  Change Management | Configuration Management | ITIL | Service Creation | Service Level Management | Windows

WHITE PAPER - Advanced MarketPlace is a market leader and trusted advisor in IT Infrastructure Management Consulting with over a decade of experience in transforming client business environments.
Posted: December 16, 2008 | Published: December 15, 2008


Topics:  Business Processes | Identity Management | IT Asset Management | IT Service Management | ITIL | Server Management

WHITE PAPER - Learn about the benefits of state-of-the-art network fault management, performance management, and configuration management systems and the integration that brings them together.
Posted: December 16, 2008 | Published: December 12, 2008


Topics:  CMDB | Configuration Management | Fault Management | ITIL | Network Performance | Performance Testing | ROI

WHITE PAPER - IBM solutions are carefully designed to support PCI compliance efforts and other security needs by providing centralized security access monitoring and management, detailed auditing, reporting and security management across multiple environments.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Dashboards | Data Security | Databases | Enterprise | IT Service Management | ITIL | Payment Card Industry | Regulatory Compliance | Risk Management

WHITE PAPER - Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Change Management | CRM | Customer Service | Databases | Enterprise | IT Infrastructure | ITIL | Oracle (Product)

PRODUCT LITERATURE - Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Change Management | Customer Service | Information Management | Investments | IT Infrastructure | ITIL | Oracle (Product)

WHITE PAPER - An optimized IT infrastructure can create a strong competitive advantage, CIOs can respond to changes quickly, in turn, quickening the organization's time to market for both products and services.
Posted: December 10, 2008 | Published: November 24, 2008


Topics:  CIOs | Infrastructure Management | IT Managers | ITIL | Productivity | Server Virtualization

EBOOK - Check out this expert eBook to learn about the benefits of implementing a GRC program and get best practices for integrating these strategies into your company's infrastructure.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  CobiT | HIPAA | ISO | IT Governance | ITIL | Payment Card Industry Data Security Standard | Regulatory Compliance | Risk Management | Sarbanes-Oxley Act of 2002 | Security Management