IT Service Centers White Papers, Webcasts and Case Studies




IT Service Centers
MORE SPECIFIC TOPICS: Call Centers \| Contact Centers
SEE: Related Topics

All

White Papers

Multimedia

IT Downloads

Products

Companies

Limit Results:

Sort by:

1 Match


	Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution sponsored by Microsoft CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Posted: August 25, 2009 \| Published: July 25, 2008 Topics: Automotive Industry \| Call Center Management \| Call Center Software \| CRM \| CRM Software \| Customer Data Management \| Customer Support Software \| IT Departments \| IT Service Centers \| Productivity

KnowledgeAlert!
Sign up for a free newsletter with White Papers, Case Studies and Product Info on: IT Service Centers
E-mail Address

Library Home \| Product Library

BusinessWeek Technology Research Library Copyright © 1998-2009 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
businessweek@bitpipe.com