WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

ASSESSMENT TOOL - Take the assessment and rate processes grouped for your convenience.
Posted: August 4, 2008 | Published: July 25, 2007


Topics:  Business Performance Management | Business Performance Management Software | IT Asset Management Software | IT Best Practices | IT Infrastructure | IT Service Management

WHITE PAPER - This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Infrastructure Services | IT Auditing | IT Service Management | IT Services | ITIL | Risk Assessment | Risk Management

WHITE PAPER - This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Infrastructure Services | IT Auditing | IT Service Management | IT Services | ITIL | Risk Assessment | Risk Management

WHITE PAPER - With technology underlying nearly every business process, the speed of IT service delivery is crucial to business health. Learn how your organization can accelerate IT project and service delivery to contribute a higher quality through innovation.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Business Process Reengineering | Cost Benefit Analysis | IT Infrastructure | IT Service Management | IT Spending | Project Management | Project Management Software | Time Management Software

WHITE PAPER - When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.
Posted: July 28, 2008 | Published: July 28, 2008


Topics:  Business Intelligence | ERP | IT Service Management | Server Management | Systems Management

WHITE PAPER - Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
Posted: July 28, 2008 | Published: July 28, 2008


Topics:  Backup Software | Backups | Business Intelligence | Capacity Planning | IT Service Management | IT Systems | Performance Testing

WHITE PAPER - Discover how to manage the entire IT environment from an IT Dashboard that acts as a ‘single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: July 28, 2008 | Published: July 29, 2008


Topics:  Dashboards | IT Departments | IT Infrastructure | IT Management | IT Service Management | Server Virtualization | VMware

WEBCAST - This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective.
Posted: July 22, 2008 | Premiered: July 1, 2008


Topics:  Compliance (Systems Operations) | Cost Benefit Analysis | IT Infrastructure | IT Service Management | OS/2 | Patch Management | Policy-Based Network Management | Remote Control Software

VIDEOCAST - In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
Posted: July 21, 2008 | Premiered: July 21, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | ERP | ERP Software | IT Best Practices | IT Service Management

WHITE PAPER - CCS is positioned as a compliance manager of managers - an integrated suite of products providing compliance management services across multiple government/industry regulations.
Posted: July 9, 2008 | Published: June 1, 2008


Topics:  Best Practices | Data Collection | IT Service Management | Regulatory Compliance | Security

WHITE PAPER - EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
Posted: July 8, 2008 | Published: June 1, 2008


Topics:  Best Practices | CMDB | Configuration Management | IT Management | IT Service Management | ITIL

WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: July 2, 2008 | Published: June 1, 2006


Topics:  Best Practices | Business IT Alignment | Change Management | CRM | IT Service Management

WEBCAST - In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
Posted: July 2, 2008 | Premiered: July 1, 2008


Topics:  Best Practices | Business IT Alignment | Change Management | Human Resources Management | IT Service Management | Recruiting Services

WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  IT Service Management | Remote Support Services | ROI