SCREENCAST - Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
Posted: November 3, 2009 | Premiered: November 3, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | IT Infrastructure | IT Management | ITIL

EBOOK - Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
Posted: October 28, 2009 | Published: October 28, 2009


Topics:  Asset Management (Finance) | Business IT Alignment | CFOs | Change Management | IT Service Management | IT Spending | ITIL | Software as a Service

WHITE PAPER - This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
Posted: October 23, 2009 | Published: October 9, 2009


Topics:  Data Center Management | Data Center Networking | Data Centers | IT Infrastructure | IT Management | IT Service Management | ITIL

WHITE PAPER - The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: October 15, 2009 | Published: March 1, 2009


Topics:  Data Centers | IT Asset Management | IT Best Practices | IT Governance | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | ITIL

EGUIDE - This E-guide addresses configuration and change management in a partially virtual environment. Topics include: reporting on and managing virtual servers, the effects of physical changes on servers, how to extend change management processes like ITIL to cover the SAN, and handling human problems between the networking, datacenter, and storage teams.
Posted: October 15, 2009 | Published: October 15, 2009


Topics:  Change Management | Configuration Management | Hardware Configuration Management | ITIL | Network Configuration Management | Network Infrastructure | Network Management | Network Monitoring | Network Performance | SAN | Server Virtualization

WHITE PAPER - This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Compliance (Systems Operations) | ITIL | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Operating Systems | Productivity | Risk Management

TECHNICAL ARTICLE - Active Directory certainly gets plenty of attention when it comes to high-profile issues like security, compliance, auditing, and so forth—but what about all of the work you do managing AD on a day-to-day basis? Learn how Quest ActiveRoles Server (ARS)makes AD administration more efficient, automated, consistent, powerful and faster.
Posted: October 2, 2009 | Published: October 2, 2009


Topics:  Active Directory | Data Management | Distributed Data Management | Email Management | Email Management Software | IT Infrastructure | IT Management | ITIL | Microsoft Exchange | Network Management | Windows Server Software

VIRTUAL SEMINAR - Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
Posted: September 22, 2009 | Published: October 29, 2009


Topics:  Application Performance Management | Business Performance Management | Business Service Management | Change Management | Cloud Computing | Data Center Management | IT Governance | IT Service Management | ITIL | Mainframe Operating Systems | Regulatory Compliance

WHITE PAPER - Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
Posted: September 18, 2009 | Published: September 18, 2009


Topics:  Data Center Infrastructure Efficiency | Data Centers | IT Infrastructure | ITIL | Job Scheduling Software | Log Management | SLA | Workload Automation

WHITE PAPER - This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
Posted: September 17, 2009 | Published: September 17, 2009


Topics:  Application Deployment | Application Infrastructure | Data Center Consolidation | Data Center Design | Data Center Infrastructure Efficiency | Data Center Power Management | IT Best Practices | IT Management | ITIL | Server Consolidation

EDITORIAL RESOURCE GUIDE - Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  Best Practices | Business IT Alignment | Business Service Management | CIOs | Information Technology Professionals | Infrastructure Management | IT Infrastructure | IT Service Management | IT Services | ITIL | ROI

ANALYST REPORT - The investment management business in 2009 will be dominated by the ramifications of the events of 2008. In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Process Automation | Business Process Management | Business Processes | Financial Services Industry | Investments | ITIL | Risk Management | Strategic Planning

TRIAL SOFTWARE - N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software.
Posted: August 24, 2009 | Published: August 1, 2009


Topics:  IT Governance | IT Infrastructure | IT Management | IT Outsourcing Services | IT Service Management | IT Systems | ITIL | Server Management | Server Software | System i | Systems Management | Systems Management Services | Systems Management Software | Systems Operations | Systems Software | VARs

WHITE PAPER - This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
Posted: August 20, 2009 | Published: August 20, 2009


Topics:  CIOs | CMDB | Configuration Management | Data Centers | Database Management | IT Infrastructure | IT Management | ITIL

PRODUCT LITERATURE - Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
Posted: August 18, 2009 | Published: August 17, 2009


Topics:  Change Management | Compliance (Finance) | Compliance (Systems Operations) | Configuration Management | Databases | ITIL | Networking Hardware | Payment Card Industry | Payment Card Industry Data Security Standard Compliance | Sarbanes-Oxley Compliance