WHITE PAPER - The goals of this white paper are to outline a framework for application delivery, to describe some best practices in WAN optimization, and to apply those best practices to specific industries.
Posted: January 5, 2009 | Published: December 31, 2008


Topics:  Best Practices | Instant Messaging | LAN | VoIP | WAN

EDITORIAL RESOURCE GUIDE - This E-Guide explains the usefulness of mobile CRM, ERP and SAP applications in the enterprise and looks at some potential roadblocks to mobilizing enterprise applications.
Posted: December 10, 2008 | Published: September 17, 2008


Topics:  Enterprise | ERP | Instant Messaging | Mobile CRM | Mobile Device Management | Mobile Workers | Wireless Networks

WHITE PAPER - In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Call Centers | Communications Software | Customer Service | Enterprise | Instant Messaging | Unified Messaging | Unified Messaging Systems

WHITE PAPER - Instant messaging (IM) and other real-time communications are widely used throughout most enterprises today, but their use remains largely unmanaged. This white paper identifies key concerns and identifies six steps to improve control over...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Communications Systems | Electronic Discovery | Enterprise | Instant Messaging | Intellectual Property | Malware | Network Security | Risk Management | VoIP

WHITE PAPER - Read this guide to discover the most advanced features buyers should consider to help them select the best solution for a secure web gateway (SWG).
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Authentication | Instant Messaging | Internet | Malware | SSL | VPN | Web Analytics | Web Content Management | Web Services | Web Services Security

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - Regulatory compliance, legal discovery and storage management issues are driving more organizations to consider email archiving. Here's what you should know when making decisions about your organization's use of email archiving technology.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Electronic Discovery | Email Archiving | Email Archiving Software | Instant Messaging | Knowledge Management | Regulatory Compliance | Storage Management

WHITE PAPER - Instant messaging is a powerful tool, but is your organization protected from malware/viruses, reduced productivity and accidental transfer of sensitive documents? Read this paper to learn how to mitigate these risks.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Best Practices | Instant Messaging | Malware | Messaging Security | Networking | Productivity | Records Retention | Regulatory Compliance

WHITE PAPER - Is your business planning a migration to Exchange Server 2007? It's not easy. This Quest white paper discusses how proper planning and execution help overcome migration challenges.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Collaboration | Email Server Software | Enterprise Systems | Instant Messaging | Microsoft Exchange | Server Management | Unified Messaging

WHITE PAPER - This eGuide discusses the critical importance of securing these messaging systems and looks at various methods for protecting the information that is transmitted via these technologies.
Posted: October 24, 2008 | Published: October 22, 2008


Topics:  Authentication | Data Encryption | Email | HTTP | Instant Messaging | Security

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: October 24, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - This paper analyzes cyber crime from several perspectives and proposes ways to guard against it and discusses the nature of Crime 2.0 attacks from both the user's and the criminal's points of view.
Posted: October 16, 2008 | Published: October 15, 2008


Topics:  Business Models | Enterprise | Instant Messaging | Internet | Security | Software | Trojan Horses

WHITE PAPER - A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Contact Centers | Instant Messaging | Network Security | Security Management | Videoconferences | Web Conferences

WHITE PAPER - A Service Delivery Environment (SDE) streamlines service creation, provisioning and management processes and enables efficient service agility, blending and personalization for a user-centric experience.
Posted: October 3, 2008 | Published: October 2, 2008


Topics:  Business Intelligence | Content Management | Instant Messaging | IP Networks | Mobile Workers | SOA

WHITE PAPER - This paper explains why it is important to control unauthorized applications and devices, discusses the different approaches and highlights how integrating this functionality into malware protection is the simplest and cost-effective solution.
Posted: October 2, 2008 | Published: September 23, 2008


Topics:  Instant Messaging | Malware | Security Audits | Security Policies | Security Threats | Storage Devices | VoIP