DATA SHEET - This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online.
Posted: September 18, 2009 | Published: September 15, 2009


Topics:  Desktop Publishing | Desktop Publishing Software | Microsoft Exchange | Microsoft Office | Microsoft Office 2003 | Microsoft Office XP | Microsoft Outlook

CASE STUDY - Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Microsoft Outlook | Sales

WEBCAST - Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Customer Data Management | Customer Loyalty | Microsoft Office | Microsoft Outlook

WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: August 25, 2009 | Published: August 25, 2009


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Service | Microsoft Outlook | Wealth Management

WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
Posted: August 25, 2009 | Published: June 28, 2007


Topics:  CRM | CRM Software | Database Security | Laptop Computers | Microsoft Outlook | SQL Server

CASE STUDY - When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
Posted: August 25, 2009 | Published: June 5, 2008


Topics:  Business Management | CIOs | CRM | CRM Software | Lead Management | Microsoft Outlook | Productivity | Real Estate Industry | Windows Server 2003

CASE STUDY - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
Posted: August 25, 2009 | Published: April 15, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Integration | Customer Data Management | Microsoft Office 2003 | Microsoft Outlook | Productivity

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security