WHITE PAPER - Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Customer Support Software | Help Desk Software | Help Desks | Remote Access Software | Remote Computing | Remote Control Software | Remote Support Services

PRESENTATION - This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Help Desk Management | Help Desk Software | Help Desks | Remote Access Software | Remote Support Services | Self-Service Applications Software

WHITE PAPER - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Customer Support Software | Help Desk Management | Help Desk Software | Help Desks | Remote Access Software | Remote Control Software | Remote Network Management | Remote Support Services | Troubleshooting

CASE STUDY - See why the Lance Armstrong Foundation chose Metalogix's Professional Archive Manager for Exchange to centrally manage email archives and allow for reliable remote access to them.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Backups | Email Archiving | Email Archiving Software | Email Management | Email Server Software | Indexing (Information Management) | Microsoft Exchange | Regulatory Compliance | Remote Access Software | Storage Management

WHITE PAPER - Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2.
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  Data Center Power Management | Microsoft Hyper-V | Remote Access Software | Server Management | SMBs | Storage Management | Virtual Desktop Infrastructure | Virtual Machine | Windows Server Software

DATA SHEET - The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more!
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  High Availability | Microsoft Hyper-V | Power Consumption Monitoring | Remote Access Software | Remote Users | Server Consolidation | Server Virtualization | Server Virtualization Software | Virtual Machine Migration | Windows Server 2003

WEBCAST - Industry expert, Brian Madden, will tell you what you need to know, what you can do out-of-the-box, and when and why you might need to turn to third-party tools.
Posted: September 18, 2009 | Premiered: September 18, 2009


Topics:  Desktop Management | Desktop Virtualization | Print Management | Print Management Software | Printers | Printing Utilities | Remote Access Software | Virtual Desktop Infrastructure

WHITE PAPER - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Management | Call Center Services | CRM | CRM Services | Customer Interaction Services | Customer Support Software | Remote Access Software | Remote Control Software

TRIAL SOFTWARE - How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
Posted: September 8, 2009 | Published: September 8, 2009


Topics:  Help Desk Management | Help Desk Software | IT Management | Network Management Software | Remote Access Software | Windows Server Software

WHITE PAPER - Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.
Posted: August 14, 2009 | Published: August 14, 2009


Topics:  Productivity | Remote Access Software | Remote Computing | Small Businesses | SMBs | VPN | VPN Hardware

WHITE PAPER - Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more...
Posted: August 14, 2009 | Published: August 14, 2009


Topics:  Collaboration | IP Networks | IP Telephony | Remote Access Hardware | Remote Access Software | Unified Messaging | Unified Messaging Systems | VPN

DATA SHEET - Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
Posted: May 15, 2009 | Published: May 14, 2009


Topics:  Business Intelligence | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Network Management | Remote Office Connectivity | Remote Offices | WAN

WHITE PAPER - Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  Data Center Management | Data Management | Data Security | Infrastructure Management | Remote Access Hardware | Remote Access Security | Remote Access Software | Server Management | VMware

WHITE PAPER - Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Posted: February 23, 2009 | Published: February 23, 2009


Topics:  Application Life-Cycle Management | CRM | CRM Software | Remote Access Software | Software as a Service | Software Virtualization