WHITE PAPER - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Customer Support Software | Help Desk Management | Help Desk Software | Help Desks | Remote Access Software | Remote Control Software | Remote Network Management | Remote Support Services | Troubleshooting

WHITE PAPER - Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Customer Support Software | Help Desk Software | Help Desks | Remote Access Software | Remote Computing | Remote Control Software | Remote Support Services

DATA SHEET - Dell Asset Management service provides an intuitive, easy-to-use asset management solution for today’s highly distributed environments. Delivered as a SaaS-enabled solution, Dell Asset Management leverages the Internet to discover and manage your company’s Microsoft® Windows notebooks and desktops, printers, routers, switches, servers and more.
Posted: October 7, 2009 | Published: October 7, 2009


Topics:  Asset Management Services | Desktop Management | IT Asset Management | IT Asset Management Software | Remote Computing | Remote Control Software | TCO

CASE STUDY - Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Services | Call Center Software | CRM | Customer Satisfaction | Customer Service | Customer Support Software | Health Care Industry | Help Desk Management | Help Desk Software | Mobile CRM | Remote Control Software | Smart Phones

CASE STUDY - The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Software | CRM | Customer Satisfaction | Mobile Device Management | Mobile Workers | Remote Control Software | Remote Support Services | Smart Phones | Wireless Computing

CASE STUDY - This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Configuration Management | CRM | Customer Satisfaction | Customer Service | Customer Support Software | File Transfer Protocols | Help Desk Management Services | Help Desk Software | Remote Control Software | Remote Support Services

WHITE PAPER - This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  CFOs | CRM Best Practices | Customer Service Best Practices | Help Desk Management Services | Mobile CRM | Mobile Device Management | Mobile Workers | Remote Control Software | Smart Phones | TCO | Wireless Computing

WHITE PAPER - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Management | Call Center Services | CRM | CRM Services | Customer Interaction Services | Customer Support Software | Remote Access Software | Remote Control Software

TRIAL SOFTWARE - How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
Posted: April 15, 2009 | Published: April 10, 2009


Topics:  Desktop Management | Enterprise Computers | Remote Control Software | Windows 2000 | Windows Server 2003 | Windows Vista | Windows XP