WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

VIDEO - Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Posted: November 11, 2009 | Premiered: November 11, 2009


Topics:  Cloud Computing | Collaboration | Communications Software | Data Centers | Data Security | Instant Messaging Software | Productivity | SLA | Web Conferencing Software

WHITE PAPER - Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
Posted: November 11, 2009 | Published: June 1, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | IT Infrastructure | IT Spending | Microsoft Exchange | Microsoft Office | Productivity | SLA

WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Cloud Computing | IT Service Management | Network Management | Network Monitoring | Network Service Providers | Service Level Management | SLA | SLA Management Services

EGUIDE - In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
Posted: November 2, 2009 | Published: October 30, 2009


Topics:  Managed Security Services | Outsourcing | Security | Security Management | SLA | SLA Management Services

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

DATA SHEET - Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  Data Center Management | IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Virtualization | SLA

WHITE PAPER - This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  Data Center Consolidation | Data Centers | High Availability | IT Infrastructure | Microsoft Hyper-V | SAN | Server Consolidation | Server Management | Server Provisioning | Server Virtualization | SLA | SMBs | Systems Management | TCO | VM | WAN

WHITE PAPER - All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.
Posted: September 28, 2009 | Published: September 28, 2009


Topics:  Backups | Clustering | Data Center Management | Data Centers | Downtime | High Availability | Load Balancing | Network Monitoring | Network Performance | SLA | Systems Management | Windows Server Software

WEBCAST - Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: September 24, 2009 | Premiered: September 17, 2009


Topics:  Data Centers | Java | Job Scheduling Software | Linux | Log Management | Network Monitoring | Production Scheduling Software | Server Management | SLA | System i | Systems Maintenance | Systems Management Software

WHITE PAPER - Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.
Posted: September 24, 2009 | Published: September 17, 2009


Topics:  Data Centers | Job Scheduling Software | Log Management | Network Monitoring | Reporting Software | Server Management | SLA | System i | Systems Maintenance | Systems Management

WHITE PAPER - Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.
Posted: September 24, 2009 | Published: September 17, 2009


Topics:  Data Centers | Debugging | Job Scheduling Software | Log Management | Network Monitoring | Reporting Software | SLA | System i | Systems Maintenance | Systems Management | Troubleshooting

WHITE PAPER - Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
Posted: September 18, 2009 | Published: September 18, 2009


Topics:  Data Center Infrastructure Efficiency | Data Centers | IT Infrastructure | ITIL | Job Scheduling Software | Log Management | SLA | Workload Automation

WHITE PAPER - Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery.
Posted: September 18, 2009 | Published: September 18, 2009


Topics:  Backups | Business Continuity Planning | Data Security | Electronic Discovery | Email Archiving | Email Archiving Software | Email Management | Email Server Software | Messaging Security | Regulatory Compliance | SLA

WHITE PAPER - Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
Posted: September 11, 2009 | Published: November 10, 2008


Topics:  IT Management | IT Managers | Network Management | Network Managers | Networking | Service Level Management | SLA | SLA Management Services