WHITE PAPER - This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Business Models | Business Processes | Equity Financing | Operational Amplifiers | Performance Testing | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.
Posted: October 30, 2009 | Published: October 30, 2009


Topics:  Application Development | Application Life-Cycle Management | Application Performance Management | Cloud Computing | Platform as a service | ROI | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.
Posted: October 26, 2009 | Published: October 26, 2009


Topics:  Accounting Software | Business Intelligence Software | Customer Data Management | ERP Software | Inventory Management Software | Purchase Order Management | Reporting Software | Sales Force Automation | Small Businesses | Web Applications Management

WEBCAST - As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions.
Posted: October 26, 2009 | Premiered: October 19, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Data Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Information Systems

WHITE PAPER - This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Automated Meter Reading Services | Customer Retention | Customer Satisfaction | Order Management Systems | Sales | Sales Force Automation | Sales Order Management | Sales Orders | SAP (Product)

WHITE PAPER - Quality leads result in easier/better sales. It is also agreed that taking time away from selling to generate leads cuts into sales productivity. Closer alignment between sales and marketing could improve both of these factors and reduce the disconnect that exists today. Read on to learn how to attack these costly and divisive issues.
Posted: October 7, 2009 | Published: October 7, 2009


Topics:  Business Intelligence | Lead Generation | Lead Management | Marketing | Marketing Information Systems | Marketing Literature | Sales | Sales and Marketing Software | Sales Force Automation

PRESENTATION TRANSCRIPT - This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
Posted: October 5, 2009 | Published: October 5, 2009


Topics:  Business Performance Management | Campaign Management | CRM Analytics | Lead Generation | Marketing | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives

WEBCAST - This webcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
Posted: September 11, 2009 | Premiered: September 11, 2009


Topics:  Business Performance Management | Campaign Management | CRM Analytics | Lead Generation | Marketing | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives

PODCAST - This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
Posted: September 11, 2009 | Premiered: September 10, 2009


Topics:  Business Performance Management | Campaign Management | CRM Analytics | Lead Generation | Marketing | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives

CASE STUDY - Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
Posted: September 10, 2009 | Published: April 11, 2008


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management Software | Sales | Sales and Marketing Software | Sales Force Automation

CASE STUDY - Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
Posted: September 9, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Mobile CRM | Sales | Sales and Marketing Software | Sales Force Automation

WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Lead Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | CRM | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Productivity | Sales | Sales Force Automation | Sales Representatives

CASE STUDY - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Posted: August 25, 2009 | Published: October 21, 2008


Topics:  Business Management | CRM | CRM Software | Customer Service | Sales | Sales Force Automation | Sales Representatives | TCO

WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Posted: August 18, 2009 | Published: December 1, 2008


Topics:  Collaboration | CRM | CRM Software | Marketing | Productivity | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives