PRESENTATION - This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Help Desk Management | Help Desk Software | Help Desks | Remote Access Software | Remote Support Services | Self-Service Applications Software

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

ANALYST BRIEF - Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment.
Posted: October 28, 2009 | Published: October 28, 2009


Topics:  Data Center Consolidation | Data Center Infrastructure Efficiency | Energy Efficiency | Network Performance | Self-Service Applications Software | Server Management | Server Provisioning | Server Virtualization | Virtual Desktop Infrastructure | VMware

DATA SHEET - Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  Data Center Management | IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Virtualization | SLA

VIDEO - This presentation will demonstrate how AventX will allow users to print work orders and corresponding attachments from both forms and self service. Watch as the actual process of printing with AventX Attachment Printer is demonstrated to show just how easy and simple printing work orders and their attachments in the Oracle EBS can be.
Posted: September 18, 2009 | Premiered: September 18, 2009


Topics:  Document Management | eBusiness Software | Oracle (Product) | Print Management | Print Management Software | Printers | Self-Service Applications Software

VIDEO - In this presentation you will view the actual process of printing work orders and their corresponding attachments. Watch to learn just how easy printing work orders with attachments can be with AventX Attachment Printer.
Posted: September 18, 2009 | Premiered: September 18, 2009


Topics:  Business Process Management | Business Process Management Software | eBusiness Software | Oracle (Product) | Print Management | Print Management Software | Printing Utilities | Self-Service Applications Software

TRIAL SOFTWARE - Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: April 15, 2009 | Published: April 10, 2009


Topics:  Help Desks | Password Management Software | Passwords | Self-Service Applications Software | SQL Server | User Interfaces | Windows