CASE STUDY - Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  IT Service Management | IT Services | Network Management | Network Management Services | Network Managers | Network Monitoring | Service Level Management

WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Cloud Computing | IT Service Management | Network Management | Network Monitoring | Network Service Providers | Service Level Management | SLA | SLA Management Services

WHITE PAPER - To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Service Level Management

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

ANALYST REPORT - Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.
Posted: October 26, 2009 | Published: September 1, 2009


Topics:  Business Architectures | Business Continuity Planning | Business Intelligence | Business Logistics | Business Management | Business Metrics | Business Models | Business Performance Management | Business Process Management | Business Service Management | Service Level Management | SOA | SOA Governance

WHITE PAPER - In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Capacity Planning | Configuration Management | Help Desk Management | High Availability | IT Infrastructure | IT Service Management | Mobile Device Management | Mobile Workers | Service Level Management | User Needs Assessments

WHITE PAPER - Use Event Monitors to create an event-driven schedule for your enterprise using system events on your Windows, UNIX, and Linux servers to launch reactive jobs through Robot/SCHEDULE.
Posted: September 17, 2009 | Published: September 17, 2009


Topics:  Data Centers | Job Scheduling Software | Linux | Log Management | Network Monitoring | Network Monitoring Software | Reporting Software | Server Management | Service Level Management | System i | Systems Maintenance | Systems Management | Workload Automation

WHITE PAPER - Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
Posted: September 11, 2009 | Published: November 10, 2008


Topics:  IT Management | IT Managers | Network Management | Network Managers | Networking | Service Level Management | SLA | SLA Management Services

WEBCAST - This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
Posted: September 10, 2009 | Premiered: September 10, 2009


Topics:  Application Infrastructure | Application Performance Management | Citrix XenServer | Downtime | High Availability | Server Consolidation | Server Virtualization | Service Level Management | SLA | SLA Management Services | Virtual Desktop Infrastructure | VM

WHITE PAPER - Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Data Loss Prevention (DLP) | Data Security | Downtime | Email Management | Email Security | High Availability | Messaging Security | Microsoft Exchange | RPO | RTP | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Application Life-Cycle Management | Citrix XenServer | Data Security | Disaster Recovery | Downtime | Fault Tolerance | High Availability | RPO | RTO | Service Level Management | SLA | SLA Management Services | Systems Management | Systems Management Software

TRIAL SOFTWARE - IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Database Administration | Database Management Software | Database Performance Management | Database Security | DB2 | Downtime | High Availability | Productivity | Service Level Management | SLA | SQL Server

WHITE PAPER - This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.
Posted: September 10, 2009 | Published: June 12, 2008


Topics:  Compliance (Systems Operations) | Service Level Management | SOA | SOA Governance | Testing | Web Services | Web Services Architecture | Web Services Management

PRESENTATION TRANSCRIPT - The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.
Posted: September 8, 2009 | Published: September 8, 2009


Topics:  Cloud Computing | Data Center Design | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | Data Management Software | Data Storage | Database Administration | Database Management | Infrastructure Management | IT Infrastructure | Server Virtualization | Service Level Management | Workload Automation

VIDEO - CloudBurst is a ready to go system complete with software, platform, and the services to make you productive immediately. This tightly integrated system encompasses your networking fabric, storage fabric and compute fabric complete with service management.
Posted: September 8, 2009 | Premiered: June 25, 2009


Topics:  Cloud Computing | Data Center Management | Data Centers | Data Management | Infrastructure Management | ROI | Service Level Management | TCO | Workload Automation