WHITE PAPER - Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.
Posted: June 25, 2009 | Published: June 25, 2009


Topics:  Communications Systems | Communicator (Software) | Messaging Protocols | Messaging Security | Messaging Software | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - In recent years, there has been a communications explosion. The sound of a busy signal is obsolete and can no longer be tolerated in the fast-paced business world. Employees, partners, suppliers and customers need immediate access to the people who make their businesses go, and delays cost time and money. Read on to learn more.
Posted: June 17, 2009 | Published: June 16, 2009


Topics:  Communications Systems | Telecommunications Industry | Telecommunications Networks | Telecommunications Systems | Telephony Services | Telephony Systems | Unified Messaging

PODCAST - In this podcast, you will hear how today's operational IPTV business will soon evolve to a multimedia and multi-screen environment and how Alcatel-Lucent is helping service operators along that very important journey.
Posted: June 9, 2009 | Premiered: June 9, 2009


Topics:  IPTV | Telecom Provisioning | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Networks | Telecommunications Systems | Telephony Services | Telephony Systems | VoIP

WEBCAST - Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
Posted: June 2, 2009 | Premiered: June 2, 2009


Topics:  Computer Telephony Applications Software | CRM | CRM Software | Customer Service Best Practices | Open Source | Open Source Software | Sales and Marketing Software | Sales Force Automation | Telephony Services

WHITE PAPER - Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience.
Posted: June 2, 2009 | Published: June 2, 2009


Topics:  Content Management Systems | CRM Software | eCommerce | ERP Software | Open Source | Open Source Software | ROI | TCO | Telephony Services

PRODUCT LITERATURE - ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  Enterprise Architectures | Enterprise Systems | High Availability | IP Networks | IP PBX | IP Telephony | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
Posted: May 14, 2009 | Published: May 14, 2009


Topics:  Enterprise Systems | Firewall Appliances | Firewall Management | Instant Messaging | Instant Messaging Security | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP. The discussion includes a high level description of a proven methodology for deploying VoIP and other demanding applications.
Posted: April 30, 2009 | Published: April 30, 2008


Topics:  Business Intelligence | Business Process Management | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

EZINE - How do mobile operators make the right network investments to effectively meet consumers' increasingly insatiable demand for mobile data services? While some operators are continuing down the 3GPP 3G migration path, other operators are considering a move directly to Long Term Evolution (LTE) technology.
Posted: April 13, 2009 | Published: December 31, 2008


Topics:  3G Wireless | Broadband Telecommunications Services | Broadband Wireless Services | Mobile Device Management | Mobile IP | Remote Network Management | Telecommunications Carrier Systems | Telecommunications Networks | Telecommunications Service Providers | Telephony Services