WHITE PAPER - This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  B2B | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Sales | Sales Force Automation | Sales Representatives

EGUIDE - This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Customer Interaction Services | Customer Retention | Customer Satisfaction | Customer Service

WEBCAST - This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool.
Posted: May 4, 2012 | Premiered: May 3, 2012


Topics:  Content Management | Content Management Software | CRM | Customer Interaction Services | Enterprise Content Management | Enterprise Content Management Software | Web 2.0 | Web Content Management

WHITE PAPER - Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: April 27, 2012 | Published: December 31, 2011


Topics:  CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs | Retail Channels

EBOOK - This paper discusses using predictive analytics to improve customer satisfaction.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Content Analytics | CRM | CRM Analytics | CRM Analytics Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service

WHITE PAPER - This paper outlines the five fundamentals for a successful FCR program.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Interaction Services | Customer Retention | Customer Service | Customer Service Best Practices

WEBCAST - This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.
Posted: April 5, 2012 | Premiered: April 5, 2012


Topics:  Content Management | CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Online Marketing | Web 2.0 | Web Content Management

ANALYST REPORT - Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.
Posted: March 29, 2012 | Published: March 29, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Social Networking | Web 2.0

WHITE PAPER - In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
Posted: March 29, 2012 | Published: March 29, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Mobile CRM | Online Marketing | Social Networking | Web 2.0

WHITE PAPER - This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Mobile CRM | Web 2.0

WHITE PAPER - This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: March 20, 2012 | Published: March 20, 2012


Topics:  CRM | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service | Mobile CRM | Social Networking | Web 2.0

EGUIDE - This white paper reveals how social media can be integrated into your customer relationship management (CRM) system to build and improve customer relations.
Posted: March 5, 2012 | Published: March 5, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Social Networking

EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

WHITE PAPER - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: January 16, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | eCommerce | Web 2.0 | Web Content Management