WHITE PAPER - To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  CRM | Customer Data Management | Customer Retention | Customer Support Software | eBook Software | eBusiness Software | eCommerce | Sales | Sales Force Automation

WHITE PAPER - Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience.
Posted: June 2, 2009 | Published: June 2, 2009


Topics:  Content Management Systems | CRM Software | eCommerce | ERP Software | Open Source | Open Source Software | ROI | TCO | Telephony Services

WHITE PAPER - In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM.
Posted: May 7, 2009 | Published: July 1, 2008


Topics:  Best Practices | Collaboration | CRM | CRM Best Practices | Customer Data Management | Customer Service | eCommerce | User Experience | Web Content Management | Web Site Design

WHITE PAPER - EC Suite's preventive security approach has yielded a stronger security profile against malicious attacks, reduced overall IT and security operational expenses, and enhanced operational efficiencies.
Posted: April 17, 2009 | Published: January 28, 2009


Topics:  Data Security | eCommerce | Endpoint Security | Malware | Security | Vulnerability Management

WHITE PAPER - Check out this monthly intelligence report to learn the latest news related to online fraud and analysis from RSA's phishing repositories.
Posted: March 11, 2009 | Published: March 11, 2009


Topics:  Access Control | Authentication | eCommerce | Fraud Protection | Security Threats | Social Networking | SSL | Trojan Horses

WHITE PAPER - This paper addresses the relative importance of the strategic and innovative facets of IT in the area of e-Commerce.
Posted: February 6, 2009 | Published: February 6, 2009


Topics:  Architectures | Business Management | Business Models | Design Verification | eCommerce | IT Service Management

WHITE PAPER - Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D.
Posted: January 30, 2009 | Published: December 4, 2008


Topics:  Best Practices | CRM Software | Database Administrators | Database Management | Database Security | eCommerce | SQL Server | Web Services

WHITE PAPER - This paper presents a solution that tackles the challenge of upgrading or migrating an Oracle 8i or 9i database to Oracle 10g or 11g - without taking any database downtime. Key technology components used are GoldenGate Software's Transactional Data Management (TDM) software and Oracle's Cross Platform Transportable Tablespace feature.
Posted: January 29, 2009 | Published: January 29, 2009


Topics:  Data Migration | Data Replication | Database Administrators | Databases | Downtime | eCommerce | Oracle (Product) | SLA | Software Upgrades

PODCAST - In this session, we look at the concept of Experience Design, the idea of mixing Engineering with Creative to achieve a better end product.
Posted: January 15, 2009 | Premiered: January 7, 2009


Topics:  AJAX | Application Infrastructure | eCommerce | Java | JavaScript | Network Query Language | Web Applications Management | Web Development | Web Site Design

WHITE PAPER - This paper focuses on the key retail elements involved in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a seamless customer experience.
Posted: January 13, 2009 | Published: January 13, 2009


Topics:  Customer Data Management | Customer Service | Data Synchronization | eCommerce | Master Data Management | Pricing | SOA

WHITE PAPER - The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning.
Posted: December 8, 2008 | Published: December 8, 2008


Topics:  Certification Programs | eCommerce | Education Industry | Educational Software | eLearning | LMS | ROI | Training and Educational Services | Web Conferences

CASE STUDY - The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
Posted: December 8, 2008 | Published: December 8, 2008


Topics:  eCommerce | Education Industry | Educational Software | eLearning Software | LMS | ROI | TCO | Training | Web Conferences

WHITE PAPER - This paper elaborates on the changing nature of the PCI DDS landscape and its requirements. It also identifies applicable application network compliance solutions from Citrix Systems Inc..
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Access Control | Data Security | eCommerce | Identity Theft | Payment Card Industry | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance | Web Applications Management

WHITE PAPER - Early-generation server load-balancing technology has proven to be an invaluable asset. This whitepaper is intended to serve as a guide for organizations looking to replace their early-generation Server Load Balancers (SLBs).
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Bandwidth Management | Capacity Planning | eCommerce | High Availability | Load Balancing | Security | Systems Management | Web Applications Software

WHITE PAPER - The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems.
Posted: March 18, 2008 | Published: March 14, 2008


Topics:  eCommerce | Web Conferences