TRIAL SOFTWARE - VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Posted: September 21, 2009 | Published: September 18, 2009


Topics:  CRM Software | Help Desk Management | Help Desk Software | Help Desks | Human Resources Software | Reporting Software | Software | Technical Support Staff

TRIAL SOFTWARE - How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
Posted: September 8, 2009 | Published: September 8, 2009


Topics:  Help Desk Management | Help Desk Software | IT Management | Network Management Software | Remote Access Software | Windows Server Software

TRIAL SOFTWARE - Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Posted: September 8, 2009 | Published: September 8, 2009


Topics:  Help Desk Management | IT Management | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Network Management | Remote Computing | Remote Network Management | Remote Support Services | Wireless Computing