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	Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: May 4, 2009 \| Premiered: March 12, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

	Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM sponsored by Microsoft WEBCAST - Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM \| CRM Software \| Customer Data Management \| Customer Loyalty \| Microsoft Office \| Microsoft Outlook

	The Case for Investing in Business Analytics Technology sponsored by SAS Institute Inc. WEBCAST - Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. Posted: October 23, 2009 \| Premiered: October 23, 2009 Topics: Business Activity Monitoring \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Data Warehouses \| Query Tools \| Real-time Analytics \| Regulatory Compliance \| Reporting Software

	Video White Paper: Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation VIDEO - The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Posted: June 10, 2009 \| Premiered: June 10, 2009 Topics: Business Intelligence \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Economic Environment \| Sales

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