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	Improve Customer Relationships Using the 2007 Office System sponsored by Microsoft WEBCAST - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM \| CRM Software \| Customer Interaction Services \| Customer Service \| Microsoft Office \| Productivity \| Sales

	Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 sponsored by Microsoft WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Business Intelligence \| CRM \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	Using Webinars to Engage Prospects sponsored by Citrix Online WEBCAST - View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages. Posted: August 21, 2009 \| Premiered: August 19, 2009 Topics: B2B \| CRM \| Customer Interaction Services \| Customer Service \| Lead Management \| Marketing \| Webcasts

	SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Posted: May 4, 2009 \| Premiered: February 12, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Surveys

	Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: May 4, 2009 \| Premiered: March 12, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

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