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	The Case for Investing in Business Analytics Technology sponsored by SAS Institute Inc. WEBCAST - Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. Posted: October 23, 2009 \| Premiered: October 23, 2009 Topics: Business Activity Monitoring \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Data Warehouses \| Query Tools \| Real-time Analytics \| Regulatory Compliance \| Reporting Software

	Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

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