WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

VIDEO - Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Posted: November 11, 2009 | Premiered: November 11, 2009


Topics:  Cloud Computing | Collaboration | Communications Software | Data Centers | Data Security | Instant Messaging Software | Productivity | SLA | Web Conferencing Software

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

WEBCAST - Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: September 24, 2009 | Premiered: September 17, 2009


Topics:  Data Centers | Java | Job Scheduling Software | Linux | Log Management | Network Monitoring | Production Scheduling Software | Server Management | SLA | System i | Systems Maintenance | Systems Management Software

WEBCAST - This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
Posted: September 10, 2009 | Premiered: September 10, 2009


Topics:  Application Infrastructure | Application Performance Management | Citrix XenServer | Downtime | High Availability | Server Consolidation | Server Virtualization | Service Level Management | SLA | SLA Management Services | Virtual Desktop Infrastructure | VM

PODCAST - Listen to this podcast to learn how an IT organization serving four credit unions adopted Innotas project management solutions to identify the difference between requested project portfolio and actual company resources, and how Innotas solutions helped them make drastic process improvements and reset expectations.
Posted: September 4, 2009 | Premiered: September 4, 2009


Topics:  IT Governance | Portfolio Management (IT Management) | Project Management | Project Management Software | Project Portfolio Management | SLA | Workflow Software | Workload Automation

PODCAST - This podcast will define tiered storage and explain how tiered storage can drive efficiency in your IT operations. Listen to this podcast to find out what you should consider before implementing a tiered storage solution.
Posted: August 25, 2009 | Premiered: August 1, 2009


Topics:  Applications Management | Data Center Infrastructure Efficiency | Data Center Management | Data Recovery | High Availability | SAN | SLA | Storage Best Practices | Storage Infrastructure | Storage Management | Tiered Storage

WEBCAST - In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Hosting Services | IT Infrastructure | IT Services | SAP (Product) | SLA | SLA Management Services | Systems Management Services

PODCAST - Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Economic Environment | Hosting Services | IT Infrastructure | Market Trends | Request for Proposals | SAP (Product) | SLA | SLA Management Services

WEBCAST - Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Business Intelligence | Data Governance | Data Integration | Data Mirroring | Data Quality | SLA