WHITE PAPER - Corporate master data is a critical asset that must be increasingly managed within and beyond the enterprise, primarily to solve business problems in compliance, customer service, sales, and marketing.
Posted: January 7, 2009 | Published: January 7, 2009


Topics:  Customer Service | Data Quality | Financial Services | Marketing | Master Data Management | Sales

WHITE PAPER - Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: January 6, 2009 | Published: January 6, 2009


Topics:  CRM | Customer Service | Fault Management | Sales | Telecommunications Industry | VoIP

WHITE PAPER - For all the advances in the technology over the last 20 years, the process of hiring hourly workers has remained fairly static.
Posted: January 6, 2009 | Published: December 31, 2008


Topics:  Advertising | Channel Management | Databases | Internet | Marketing | Sales

WHITE PAPER - This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
Posted: January 5, 2009 | Published: December 24, 2008


Topics:  Customer Data Management | Data Integration | Data Management | Manufacturing | Master Data Management | Sales | Storage Systems

WHITE PAPER - This white paper outlines what you need to know to navigate the stormy waters of outsourcing agreement negotiation to arrive safely at harbor with a deal that works.
Posted: December 16, 2008 | Published: December 16, 2008


Topics:  Enterprise | IT Outsourcing Services | IT Service Management | Network Management | Outsourcing | Risk Management | Sales | Vendors

WHITE PAPER - This document is based on an IBM/TechTarget webcast entitled "Initiating Your Virtualization Project."
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Blade Servers | Enterprise | IT Infrastructure | ROI | Sales | Server Consolidation | Server Virtualization | Vendors | VMware

WHITE PAPER - Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Posted: December 10, 2008 | Published: October 1, 2006


Topics:  Business Environment | Contract Management | Leadership | Marketing | Negotiation | Sales | Strategic Planning | Supplier Relationship Management | Training and Educational Services | Vendor Selection

WHITE PAPER - This paper describes the technical limitations inherent in the architecture of traditional databases and other MPP (massive parallel processing) alternatives.
Posted: December 9, 2008 | Published: December 9, 2008


Topics:  Backups | Data Warehouses | Database Management | Database Performance Management | Hardware | Network Performance | Sales | SAN

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

WHITE PAPER - The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Financial Services | Internet | Marketing | Real-time Analytics | Sales

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - A key element of any labor compliance program is improving the accuracy, auditability, and consistency of workforce management processes-employee forecasting and scheduling, time and attendance, and workforce reporting.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Databases | Enterprise | Productivity | Sales | Security | Software | TCO

WHITE PAPER - Best-in-Class companies increase their annual corporate profit margin by an average of 16%. Find out how you can achieve Best-in-Class results by accessing your complimentary copy of this report.
Posted: December 3, 2008 | Published: December 3, 2008


Topics:  Enterprise | Industry Organizations | Performance Testing | Research and Development | Sales | Sales Representatives

WHITE PAPER - In these uncertain times, you can't afford not to maximize the value of your information. Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Posted: November 30, 2008 | Published: November 27, 2008


Topics:  CRM | Data Quality | Data Security | Enterprise | ERP | Information Management | Sales

WHITE PAPER - Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web.
Posted: November 19, 2008 | Published: May 1, 2008


Topics:  Business Process Automation | Incentive Management | Incentive Management Software | Insurance Industry | Regulatory Compliance | Reporting Software | Sales