WHITE PAPER - Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Banking Industry | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Surveys

WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Banking Industry | Business Process Automation | Business Process Automation Software | Business Processes | Customer Data Management | Customer Satisfaction | Internet Applications Software | Web 2.0 | Web Analytics | Web Development Tools

WHITE PAPER - Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions.
Posted: June 5, 2009 | Published: November 1, 2008


Topics:  Banking Industry | CIOs | CRM | Dashboards | Economic Environment | IT Management | IT Spending | Productivity | Sales Representatives | Telecommunications Industry

WHITE PAPER - The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.
Posted: May 9, 2008 | Published: January 1, 2007


Topics:  Banking Industry | Business Processes | CRM | Data Protection | Data Recovery | Downtime | Gramm-Leach-Bliley Act | High Availability | Productivity | Sarbanes-Oxley Compliance