WHITE PAPER - Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: January 6, 2009 | Published: January 6, 2009


Topics:  CRM | Customer Service | Fault Management | Sales | Telecommunications Industry | VoIP

WHITE PAPER - The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities.
Posted: January 6, 2009 | Published: January 6, 2009


Topics:  Business Processes | CRM | Databases | IT Infrastructure | SLA | Systems Management

WHITE PAPER - The Siebel Business Process Testing Accelerator from Infosys and HP helps you substantially reduce total cost of ownership (TCO) by cutting down on the test maintenance costs and substantially reducing testing cycle time.
Posted: December 29, 2008 | Published: December 23, 2008


Topics:  Application Life-Cycle Management | CRM | Oracle (Product) | Performance Testing | ROI | Software Development Life-Cycles | TCO

WHITE PAPER - Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success.
Posted: December 22, 2008 | Published: December 19, 2008


Topics:  Business Processes | CRM | Data Security | Enterprise | Investments | Physical Security | Security Infrastructure

WHITE PAPER - Oracle has announced a number of initiatives that highlight its mid-market ambitions, its application integration strategy and -- most of all -- its growing passion for partners.
Posted: December 18, 2008 | Published: December 18, 2008


Topics:  Best Practices | CRM | Data Management | ERP | Market Trends | Oracle (Product) | Partnerships | SMBs | Strategic Planning | Supply Chain Management

WHITE PAPER - In this report, Gartner analyzes Oracle's and SAP's recent moves with respect to small and midsize business application products and channels and what they mean for company ecosystems.
Posted: December 18, 2008 | Published: December 18, 2008


Topics:  Application Development | Best Practices | CRM | ERP | ISVs | Oracle (Product) | SAP (Product) | SMBs | VARs

WHITE PAPER - Services-oriented storage has the potential to evolve the relationship between storage administrators and business lines from one that today focuses on storage as an impediment to one that emphasizes storage as an enabler of application optimization.
Posted: December 16, 2008 | Published: December 16, 2008


Topics:  Business Processes | CRM | Data Classification | Data Encryption | Productivity | Storage Management | Storage Systems

WHITE PAPER - Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.
Posted: December 16, 2008 | Published: December 16, 2008


Topics:  Cost Benefit Analysis | CRM | Customer Satisfaction | Databases | Financial Services | Marketing | ROI

WHITE PAPER - This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
Posted: December 15, 2008 | Published: December 15, 2008


Topics:  Channel Management | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing

WHITE PAPER - This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business.
Posted: December 12, 2008 | Published: December 12, 2008


Topics:  Business Intelligence | CRM | Data Integration | Data Replication | Databases | ERP | IT Managers | SQL Server

WHITE PAPER - Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Change Management | CRM | Customer Service | Databases | Enterprise | IT Infrastructure | ITIL | Oracle (Product)

WHITE PAPER - Learn how integrated software solutions help you invest and innovate to sustain your company's growth by differentiating products and services keeping your costs down and prices competitive and more.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Intelligence | Business Process Management | CRM | Integrated Development Environments | Integration Server Software | Marketing | Small Businesses | SMBs

WHITE PAPER - Motorola's Good Technology Group is leading the way, utilizing its market-proven secure transport to enable mobile applications. This document looks at current trends supporting application access outside the enterprise's four walls.
Posted: December 9, 2008 | Published: December 9, 2008


Topics:  Collaboration | CRM | Domino | Lotus Notes | Market Trends | ROI | Smart Phones | TCP | VPN | Wi-Fi

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

WHITE PAPER - The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Financial Services | Internet | Marketing | Real-time Analytics | Sales