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	Presentation Transcript: Integrating Unified Communications into Business Applications to Improve Customer sponsored by IBM WHITE PAPER - In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Call Centers \| Communications Software \| Customer Service \| Enterprise \| Instant Messaging \| Unified Messaging \| Unified Messaging Systems

	Presentation Transcript: Security Considerations for Unified Communications sponsored by Microsoft WHITE PAPER - This paper explains steps to avoid some of the pitfalls often encountered when securing a unified communications environment. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Communications Networks \| Communications Software \| Communications Systems \| Microsoft Exchange \| Regulatory Compliance \| Security Software \| Security Threats \| Unified Messaging \| Vulnerability Management

	IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage sponsored by Avaya Inc. WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment. Posted: November 13, 2008 \| Published: November 13, 2008 Topics: Communications Networks \| Communications Software \| IP \| IP Telephony \| Sales \| SMBs \| TCO \| Telephony Systems

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