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sponsored by Genesys

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	The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center sponsored by NTR Global WHITE PAPER - The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value. Posted: December 17, 2008 \| Published: December 16, 2008 Topics: Brand Loyalty \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Satisfaction \| Help Desk Management \| Internet \| Remote Support Services \| Software as a Service

	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

	Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? sponsored by Genesys WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. Posted: June 3, 2008 \| Published: January 1, 2006 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Predictive Performance Management \| Real-time Analytical Software \| ROI \| User Experience

	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Posted: June 3, 2008 \| Published: April 1, 2008 Topics: Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Customer Service Best Practices \| IVR \| ROI \| Voice Recognition \| VoiceXML \| VoIP

	Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction sponsored by Avaya Inc. WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. Posted: June 2, 2008 \| Published: March 3, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Home Offices \| Productivity \| Workforce Management Software

	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

	Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER - This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: May 27, 2008 \| Published: January 1, 2008 Topics: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

	Roadmap for Implementing a Multi-Site IP Contact Center sponsored by Avaya Inc. WHITE PAPER - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. Posted: May 20, 2008 \| Published: March 1, 2007 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Customer Satisfaction \| IP Contact Centers \| Network Configuration Management Software \| Network Infrastructure \| Network Security \| Software Implementation

	IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience sponsored by Avaya Inc. WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. Posted: February 8, 2008 \| Published: February 8, 2008 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| Customer Loyalty \| High Availability \| Software Selection \| TCO \| User Experience

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