WHITE PAPER - This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
Posted: January 5, 2009 | Published: December 24, 2008


Topics:  Customer Data Management | Data Integration | Data Management | Manufacturing | Master Data Management | Sales | Storage Systems

WHITE PAPER - This paper discusses how HP ProCurve can help you deploy a secure and managed Wi-Fi infrastructure that can defend itself against wireless threats and help you comply with PCI guidelines.
Posted: December 23, 2008 | Published: December 23, 2008


Topics:  Authentication | Customer Data Management | Payment Card Industry Data Security Standard | Security Threats | Wi-Fi | Wireless Networks | WLAN

WHITE PAPER - This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
Posted: December 15, 2008 | Published: December 15, 2008


Topics:  Channel Management | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing

WHITE PAPER - This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Customer Data Management | Customer Privacy | HTTP | HTTPS | Penetration Testing | Security Threats | Software | Vulnerability Assessments | Web Application Security

WHITE PAPER - This paper describes 12 of the most common hacker attacks and provides basic rules that you can follow to help create more hack-resistant Web applications.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Customer Data Management | Customer Privacy | Hackers | HTTP | Quality Control | Security Threats | Testing | Web Application Security | Web Applications Management | XML

WHITE PAPER - Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk.
Posted: December 4, 2008 | Published: December 4, 2008


Topics:  Credit Cards | Customer Data Management | Customer Loyalty | Identity Theft | Network Security | Phishing | Security Policies | Spam

WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Profiles | Customer Service | Identity Management | Market Research | Software | Telecommunications Service Providers

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WHITE PAPER - This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.
Posted: October 17, 2008 | Published: October 16, 2008


Topics:  Authentication | Customer Data Management | Customer Privacy | Databases | Endpoint Security | Fraud Protection | Identity Theft | Regulatory Compliance | Security Standards

WHITE PAPER - Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.
Posted: October 17, 2008 | Published: October 16, 2008


Topics:  Customer Data Management | Data Security | Fraud Protection | Identity Theft | Malware | Online Financial Services | Phishing | SQL

WHITE PAPER - Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
Posted: October 17, 2008 | Published: February 1, 2008


Topics:  Best Practices | Customer Data Management | Customer Loyalty | Data Security | Database Security | Enterprise Resource Management | Regulatory Compliance | Security Threats

WHITE PAPER - This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
Posted: October 13, 2008 | Published: October 13, 2008


Topics:  CRM | Customer Data Management | Customer Service | ERP | Marketing | Master Data Management | Sales | Sales and Marketing Software

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security