WHITE PAPER - This paper explains the top 10 things to look for in an applicant tracking system.
Posted: January 6, 2009 | Published: December 31, 2008


Topics:  Best Practices | Customer Satisfaction | Data Centers | Internet | Troubleshooting | Vendors

WHITE PAPER - Aberdeen's latest study on enterprise mobile messaging and collaboration demonstrates that Best-in-Class organizations are extracting the maximum value out of their mobility investments to drive measurable improvements.
Posted: January 5, 2009 | Published: December 31, 2008


Topics:  Collaboration | Customer Satisfaction | Email | Knowledge Management | Productivity | ROI

WHITE PAPER - The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
Posted: December 17, 2008 | Published: December 16, 2008


Topics:  Brand Loyalty | Contact Center Management | Contact Center Services | Contact Centers | Customer Satisfaction | Help Desk Management | Internet | Remote Support Services | Software as a Service

WHITE PAPER - Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.
Posted: December 16, 2008 | Published: December 16, 2008


Topics:  Cost Benefit Analysis | CRM | Customer Satisfaction | Databases | Financial Services | Marketing | ROI

WHITE PAPER - Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available.
Posted: December 8, 2008 | Published: December 8, 2008


Topics:  Business IT Alignment | Collaboration | Corporate Governance | Customer Satisfaction | Dashboards | Data Visualization | IT Infrastructure | Regulatory Compliance | ROI

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

WHITE PAPER - This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.
Posted: December 2, 2008 | Published: December 1, 2007


Topics:  Business Process Management | Business Process Management Software | Credit Cards | Customer Satisfaction | Enterprise Content Management | Loans | Mortgage Industry | Risk Management | Systems Implementation

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: December 2, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WHITE PAPER - Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
Posted: November 24, 2008 | Published: August 6, 2008


Topics:  Customer Satisfaction | Data Compression | Email Archiving | Email Archiving Software | Microsoft Exchange | Microsoft Outlook | Records Management | Regulatory Compliance

WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

WHITE PAPER - This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Application Development | Application Integration | Application Life-Cycle Management | Customer Satisfaction | Java | Testing | Troubleshooting | XML

WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Customer Satisfaction | Downtime | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Users | Scalability Testing | Telecommuting

WHITE PAPER - Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Business Process Automation | Business Process Automation Software | Configuration Management | Customer Satisfaction | Data Center Management | Data Centers | IT Asset Management | ITIL | QOS

WHITE PAPER - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Business Intelligence | Customer Satisfaction | Dashboards | Investments | Knowledge Management | Systems Management

WHITE PAPER - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Email | Knowledge Management | Marketing | Social Computing | Social Networking