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Today's Top Reports
Most Popular Reports on:
Customer Service
Best Practices in Reconciliation: A Practical Guide for Asset Managers
sponsored by Advent Software, Inc
Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
ERP in SMB: Exploring Growth Strategies
sponsored by SAP


1 - 15 of 54 Matches
sponsored by DataFlux Corporation

WHITE PAPER - This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
Posted: November 4, 2009 | Published: November 2, 2009

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Topics:  Compliance Best Practices | Customer Service | Data Quality | Governance, Risk, Compliance (GRC) | Manufacturing | Manufacturing Industry Organizations | Metadata Standards | Risk Assessment | Risk Management


sponsored by SAP AG

WHITE PAPER - Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
Posted: October 30, 2009 | Published: February 1, 2008

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Topics:  Business Management | Customer Service | Enterprise Applications Software | Productivity | SAP (Product) | Small Businesses | SMBs


sponsored by SAP AG

WHITE PAPER - Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
Posted: October 30, 2009 | Published: December 1, 2007

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Topics:  Business Management | CIOs | Customer Service | Data Management | SAP (Product) | Small Businesses | SMBs | Software


sponsored by Infor CRM

WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009

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Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing


sponsored by Infor CRM

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009

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Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry


sponsored by Infor CRM

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 22, 2009 | Published: October 22, 2009

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Topics:  Business Performance Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Product Management


sponsored by Infor CRM

WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: October 22, 2009 | Published: October 22, 2009

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Topics:  Business Intelligence | Business Intelligence Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Industry Organizations


sponsored by Wipro Technologies

WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: October 21, 2009 | Published: October 21, 2009

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Topics:  Banking Industry | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Surveys


sponsored by Oracle Corporation

WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: October 2, 2009 | Published: October 2, 2009

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Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Profiles | Customer Satisfaction | Customer Service


sponsored by SAP

WHITE PAPER - This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
Posted: September 28, 2009 | Published: November 15, 2007

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Topics:  Business Intelligence | Business Management | Business Process Management | Customer Service | Customer Service Best Practices | ERP | ERP Software | SMBs


sponsored by RSA, The Security Division of EMC

WHITE PAPER - The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
Posted: September 25, 2009 | Published: September 8, 2009

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Topics:  Customer Data Management | Customer Loyalty | Customer Service | Email Management | Email Security | Email Threats | Fraud Protection | Password Management | Phishing | Spam


sponsored by CDC Global Services - Catalyst

WHITE PAPER - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
Posted: September 15, 2009 | Published: September 15, 2009

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Topics:  CRM | Customer Service | ERP | Manufacturing | ROI | SAP (Product) | Supply Chain Management | Transportation Management | Warehouse Management Software


sponsored by Actuate

WHITE PAPER - This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
Posted: September 10, 2009 | Published: September 9, 2009

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Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Services Industry | Information Management | Reporting Software


sponsored by Microsoft

WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: August 25, 2009 | Published: August 25, 2009

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Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Service | Microsoft Outlook | Wealth Management


sponsored by Citrix Online

WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
Posted: August 21, 2009 | Published: December 1, 2008

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Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Lead Management | Marketing | Sales


1 - 15 of 54 Matches

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