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sponsored by Akamai Technologies
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sponsored by IBM
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sponsored by Comarch
WHITE PAPER -
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: January 6, 2009 | Published: January 6, 2009
Topics: CRM | Customer Service | Fault Management | Sales | Telecommunications Industry | VoIP
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sponsored by IQMS
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sponsored by InQuira Inc
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sponsored by Oracle Corporation
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sponsored by Oracle Corporation
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sponsored by Oracle Corporation
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sponsored by Infor
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sponsored by Infor
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sponsored by Infor
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sponsored by IBM
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sponsored by Infor
WHITE PAPER -
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008
Topics: Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales
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sponsored by Actuate
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sponsored by Autodesk
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