WHITE PAPER - This whitepaper describes how a distributed architecture is vitally important to achieve performance and reliability in the delivery of large electronic files.
Posted: January 7, 2009 | Published: January 6, 2009


Topics:  Business Intelligence | Customer Service | Data Centers | TCP | User Experience

WHITE PAPER - Corporate master data is a critical asset that must be increasingly managed within and beyond the enterprise, primarily to solve business problems in compliance, customer service, sales, and marketing.
Posted: January 7, 2009 | Published: January 7, 2009


Topics:  Customer Service | Data Quality | Financial Services | Marketing | Master Data Management | Sales

WHITE PAPER - Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: January 6, 2009 | Published: January 6, 2009


Topics:  CRM | Customer Service | Fault Management | Sales | Telecommunications Industry | VoIP

WHITE PAPER - The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.
Posted: December 24, 2008 | Published: December 24, 2008


Topics:  Customer Service | Databases | ERP | Inventory Management | Manufacturing | Shop Floor Control | Supply Chains

WHITE PAPER - This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
Posted: December 15, 2008 | Published: December 15, 2008


Topics:  Channel Management | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing

WHITE PAPER - Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Change Management | CRM | Customer Service | Databases | Enterprise | IT Infrastructure | ITIL | Oracle (Product)

WHITE PAPER - Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Intelligence | Business Intelligence Software | Business Service Management | Customer Service | Investments | IT Service Management | ITIL

WHITE PAPER - Read this paper to learn how Oracle Data Guard 11g redefines what users should expect from a disaster recovery solution.
Posted: December 9, 2008 | Published: December 9, 2008


Topics:  Customer Service | Data Security | Databases | Disaster Recovery | Downtime | High Availability | Oracle (Product) | ROI | SQL

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

WHITE PAPER - This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Intelligence | Customer Service | Enterprise | Human Resources Management | Human Resources Services | Productivity | Time and Attendance Software | Time Management | Time Management Software

WHITE PAPER - The purpose of this paper is to examine "scheduling to the opportunity" in more depth and demonstrate how leading retailers make this concept work.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Customer Service | Enterprise | ERP | POS | Productivity | Workforce Management Software | Workforce Planning

WHITE PAPER - In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Call Centers | Communications Software | Customer Service | Enterprise | Instant Messaging | Unified Messaging | Unified Messaging Systems

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.
Posted: December 3, 2008 | Published: December 3, 2008


Topics:  Best Practices | Business Intelligence | Customer Service | Data Management | Databases | IT Managers | Performance Testing | Vendors

WHITE PAPER - Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Accounting | CAD/CAM Industry | Customer Service | Data Management | Database Design | Enterprise Asset Management Software | Enterprise Systems | Utilities Industry