WHITE PAPER - Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
Posted: December 4, 2008 | Published: November 13, 2008


Topics:  Authentication | Business Intelligence | Customer Support Software | Encryption Standards | Password Authentication Protocol | Password Management | User Experience

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service Best Practices | Customer Support Software | Oracle (Product) | Reporting Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Vendor Selection

WHITE PAPER - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Support Software | Lead Generation | Oracle (Product) | Sales Force Automation | Sales Order Management | Sales Representatives | Software as a Service

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff