WHITE PAPER - This paper discovers the secret of leveraging the IT investment to gain the same savings that the big players do.
Posted: December 16, 2008 | Published: December 16, 2008


Topics:  Investments | IT Best Practices | IT Management | Mainframe Computers | Mainframe Networking Hardware | Mainframe Operating Systems | Mainframe Server Hardware | ROI

WHITE PAPER - This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.
Posted: December 10, 2008 | Published: March 1, 2007


Topics:  IT Best Practices | IT Industry | IT Management

WHITE PAPER - Intel Premier IT Program members can review this presentation which explains how to optimize all of the elements in a data center in order to deliver the best energy efficiency.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Cooling Capacity | Data Center Management | Data Centers | Energy Industries | IT Best Practices | Metrics | Power Supplies

WHITE PAPER - To identify a VPN manufacturer that meets your clients' technical needs and meets your needs as a partner, peruse our Partner Program Directory of VPN vendors.
Posted: November 10, 2008 | Published: November 6, 2008


Topics:  Channel Management | Data Security | IT Best Practices | Management Service Providers | ROBO | VARs | VPN | VPN Service Providers

WHITE PAPER - Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more.
Posted: November 10, 2008 | Published: November 6, 2008


Topics:  Channel Management | Continuous Data Protection | IT Best Practices | Management Service Providers | Regulatory Compliance | SLA | SLA Management Services | VARs

WHITE PAPER - Are you blind when it comes to IT risks affecting your enterprise? If you are struggling for clarity when it comes to measuring enterprise IT risk, perhaps a 2,000-year-old fable holds the solution.
Posted: October 20, 2008 | Published: October 1, 2008


Topics:  CIOs | CISOs | IT Asset Management | IT Asset Management Software | IT Best Practices | IT Governance | IT Infrastructure | IT Management Services | IT Managers | Security Management

WHITE PAPER - Today's enterprise security programs suffer from a pervasive and unmistakable flaw - the lack of knowledge about IT assets. A reliable asset discovery methodology must be the starting point for any successful enterprise security strategy.
Posted: October 20, 2008 | Published: October 1, 2008


Topics:  CIOs | CISOs | IT Asset Management | IT Asset Management Software | IT Best Practices | IT Departments | IT Governance | IT Infrastructure | IT Management Services | IT Managers | Security Management

WHITE PAPER - Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Application Life-Cycle Management | Business IT Alignment | Business Process Management | IT Best Practices | Project Management | Project Management Software | Project Portfolio Management | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | Patch Management

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - This paper describes the class of threats, suggests approaches to deploying monitoring devices, and provides best practices in leveraging the collected data to reduce downtime.
Posted: June 4, 2007 | Published: June 1, 2006


Topics:  Blade Servers | Data Center Management | Data Centers | Data Security | IT Best Practices | Sarbanes-Oxley Act of 2002 | Sarbanes-Oxley Compliance | Storage Security

WHITE PAPER - This paper details an approach to significant and lasting improvements in service management outcomes also to provide IT organizations with help in establishing and running formal continual improvement programs as well as in executing operational ITSM.
Posted: February 7, 2007 | Published: December 1, 2006


Topics:  Business Continuity Planning | Business Intelligence | Business IT Alignment | IT Best Practices | IT Service Management | ITIL | Service Level Management | Strategic Planning | Training