WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | CTOs | IT Departments | IT Management | IT Service Management | IT Utility Services | TCO

WHITE PAPER - IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: October 30, 2009 | Published: October 30, 2009


Topics:  Business Management | CIOs | IT Departments | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce

WHITE PAPER - As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: May 27, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Service Management | IT Auditing | IT Departments | IT Management | IT Managers | IT Service Management | ITIL | Security Best Practices | Security Managers

WHITE PAPER - When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  COBOL | Code Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | Programming | Programming Languages

WHITE PAPER - This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | IT Departments | ITIL | Productivity | Project Management | Testing

WHITE PAPER - Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
Posted: December 2, 2008 | Published: December 2, 2008


Topics:  Business Intelligence | Business Processes | Data Integration | Data Warehouses | IT Departments | OLAP

WHITE PAPER - This paper explains the advantages that virtual machine provides to the IT department.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  Data Center Consolidation | Data Center Infrastructure Efficiency | Data Centers | IT Departments | Memory | ROI | SAN | Security | Server Virtualization | Storage Capacity | Storage Consolidation | Systems Management | Virtual Machine | VMware