WHITE PAPER - Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
Posted: November 19, 2009 | Published: October 19, 2009


Topics:  Business Intelligence | Business IT Alignment | Business Process Management | Business Systems | Dashboards | IT Management | IT Service Management | IT Services

WHITE PAPER - This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users.
Posted: November 13, 2009 | Published: October 30, 2008


Topics:  Business IT Alignment | IT Management | IT Service Management | Linux | Software Virtualization | UNIX | Virtual Machine | VM

WHITE PAPER - This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
Posted: November 13, 2009 | Published: May 25, 2009


Topics:  Business Service Management | Change Management | Configuration Management | Data Center Management | IT Management | IT Managers | IT Service Management | Server Virtualization | TCO

WHITE PAPER - This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.
Posted: November 12, 2009 | Published: August 11, 2008


Topics:  Data Center Consolidation | Data Center Cooling | Data Center Infrastructure Efficiency | Data Center Power Management | Data Centers | Green Data Center | Green Storage | IT Asset Management | IT Service Management

WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | CTOs | IT Departments | IT Management | IT Service Management | IT Utility Services | TCO

WHITE PAPER - This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date.
Posted: November 11, 2009 | Published: February 24, 2009


Topics:  Capacity Planning | Cloud Computing | Data Center Management | IT Infrastructure | IT Service Management | Server Virtualization

WHITE PAPER - This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Chemical Industry | eCommerce | eCommerce Services | eCommerce Software | EDI | ERP | ERP Software | IT Service Management | SAP (Product) | Sarbanes-Oxley Compliance

WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Cloud Computing | IT Service Management | Network Management | Network Monitoring | Network Service Providers | Service Level Management | SLA | SLA Management Services

WHITE PAPER - IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: October 30, 2009 | Published: October 30, 2009


Topics:  Business Management | CIOs | IT Departments | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce

WHITE PAPER - This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
Posted: October 23, 2009 | Published: October 9, 2009


Topics:  Data Center Management | Data Center Networking | Data Centers | IT Infrastructure | IT Management | IT Service Management | ITIL

WHITE PAPER - The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: October 15, 2009 | Published: March 1, 2009


Topics:  Data Centers | IT Asset Management | IT Best Practices | IT Governance | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | ITIL

WHITE PAPER - In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Capacity Planning | Configuration Management | Help Desk Management | High Availability | IT Infrastructure | IT Service Management | Mobile Device Management | Mobile Workers | Service Level Management | User Needs Assessments

WHITE PAPER - For many companies, the upside to a down economy is an opportunity to consolidate IT operations. Read this white paper for five requirements to attain greater IT efficiency.
Posted: September 25, 2009 | Published: June 18, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Processes | Business Systems | IT Management | IT Service Management

WHITE PAPER - This white paper details how HP enables an enterprise to get the most from their network investment, giving users fast, secure access to the information they need - whenever they need it - quickly and cost-effectively.
Posted: September 10, 2009 | Published: September 1, 2009


Topics:  Application Life-Cycle Management | Application Performance Management | IT Governance | IT Infrastructure | IT Service Management | Network Management | Network Management Protocols | Network Management Services

WHITE PAPER - This paper examines how the adoption of SOA (Service Oriented Architecture) can significantly improve Business and IT alignment.
Posted: September 9, 2009 | Published: September 9, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Processes | IT Service Management | SOA