WHITE PAPER - Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
Posted: November 19, 2009 | Published: October 19, 2009


Topics:  Business Intelligence | Business IT Alignment | Business Process Management | Business Systems | Dashboards | IT Management | IT Service Management | IT Services

WHITE PAPER - IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: October 30, 2009 | Published: October 30, 2009


Topics:  Business Management | CIOs | IT Departments | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce

WHITE PAPER - Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
Posted: October 29, 2009 | Published: March 10, 2009


Topics:  Business Consulting Services | Business Intelligence | Consulting Services Industry | ERP | IT Services | SAP (Product) | TCO

WHITE PAPER - The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.
Posted: October 26, 2009 | Published: February 8, 2008


Topics:  Business Intelligence | Business IT Alignment | Business Processes | IT Services | IT Spending | Operational Metrics (Systems) | SAP (Product) | SMBs

WHITE PAPER - The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: October 15, 2009 | Published: March 1, 2009


Topics:  Data Centers | IT Asset Management | IT Best Practices | IT Governance | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | ITIL

WHITE PAPER - This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Business Intelligence | Business Intelligence Software | IT Services | IT Systems | Licensing | Model Driven Architecture | Small Businesses | SMBs

WHITE PAPER - Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organization.
Posted: September 28, 2009 | Published: September 28, 2009


Topics:  Business Intelligence Software | Business Performance Management | Business Process Management | ERP | ERP Software | IT Management | IT Services | IT Systems | SAP (Product) | SMBs

WHITE PAPER - This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
Posted: September 10, 2009 | Published: October 16, 2008


Topics:  Business Process Automation | Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | IT Management | IT Services | Risk Assessment | Risk Management

WHITE PAPER - IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.
Posted: September 3, 2009 | Published: September 1, 2009


Topics:  Business Intelligence | IT Governance | IT Industry | IT Management | IT Services | Project Management | Project Portfolio Management

WHITE PAPER - More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
Posted: June 22, 2009 | Published: June 1, 2009


Topics:  Business Process Management | CIOs | Economic Environment | IT Asset Management | IT Governance | IT Infrastructure | IT Management | IT Outsourcing Services | IT Services | IT Spending | IT Systems

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning

WHITE PAPER - Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Business Process Automation | Business Process Reengineering | Business Service Management | Data Collection | Help Desk Management | IT Best Practices | IT Service Management | IT Services | ITIL | Service Level Management | SOA | SOA Governance

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
Posted: June 12, 2009 | Published: March 1, 2009


Topics:  Best Practices | Business Continuity Planning | CIOs | Cloud Computing | Competition | Data Center Management | Economic Environment | IT Managers | IT Services | Regulatory Compliance | Web Services

WHITE PAPER - When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  COBOL | Code Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | Programming | Programming Languages