WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
Posted: August 18, 2009 | Published: April 1, 2008


Topics:  CIOs | CRM | Knowledge Management | Metrics | Productivity | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.
Posted: August 10, 2009 | Published: May 1, 2009


Topics:  Budgeting | Business Intelligence | Business Process Modeling | Metrics | Project Management | Work Breakdown Structure

WHITE PAPER - CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.
Posted: February 4, 2009 | Published: February 4, 2009


Topics:  Best Practices | Configuration Management | Java | Metrics | Quality Control | Testing

WHITE PAPER - Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Best Practices | Business Intelligence | Business Processes | Health Care Industry | Master Data Management | Metadata | Metrics

WHITE PAPER - Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Business Intelligence | Business Processes | CRM | Customer Satisfaction | ERP | Metrics

WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics

WHITE PAPER - Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.
Posted: February 4, 2008 | Published: February 1, 2007


Topics:  ERP | Manufacturing | Manufacturing Execution Systems | Metrics | Product Management | Sales | Spreadsheets