WHITE PAPER - This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.
Posted: November 19, 2009 | Published: July 25, 2009


Topics:  Application Performance Management | Applications Management | Business IT Alignment | IT Management | IT Managers | Operational Support Systems | Server Virtualization

WHITE PAPER - Take action based on deep process insight with business process management. This white paper shows how your business can not only acquire deeper insight into current business operations, but also how to use that insight to drive performance, productivity and savings throughout your organization with BPM from IBM.
Posted: October 15, 2009 | Published: December 15, 2008


Topics:  Business Intelligence | Business Management | Business Process Management | Business Process Reengineering | Knowledge Management | Operational Support Systems | SOA

WHITE PAPER - To thrive in today’s ultra-competitive marketplace, top businesses of all sizes and in all industries are looking for better ways to achieve operational excellence that enables them to run their companies more efficiently and cost-effectively and drive innovation that matters to recognize market needs and respond to them quickly and decisively.
Posted: October 6, 2009 | Published: October 6, 2009


Topics:  Business Development | Cost Benefit Analysis | Operational Metrics (Systems) | Operational Support Systems | ROI | SOA

WHITE PAPER - Oracle WebLogic Suite, a foundational element of Oracle Fusion Middleware, offers the ideal mix of performance, scalability, and operational efficiency to support modern IT requirements driven by ever-changing business needs.
Posted: September 18, 2009 | Published: July 1, 2009


Topics:  Business Development | Business Intelligence | Business Management | IT Asset Management | IT Best Practices | IT Infrastructure | IT Management | IT Systems | Operational Support Systems | Oracle (Product)

WHITE PAPER - This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.
Posted: September 17, 2009 | Published: August 11, 2009


Topics:  Application Integration | Applications Management | Cataloging (Information Management) | CIOs | Enterprise Applications Software | Enterprise Systems | Operational Support Systems | Software as a Service | TCO

WHITE PAPER - This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.
Posted: July 31, 2009 | Published: December 8, 2008


Topics:  Business Intelligence | Business IT Alignment | Change Management | Compliance (Systems Operations) | Data Security | Information Security | Operational Support Systems | Risk Management

WHITE PAPER - This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Accounting | Accounting Software | CEOs | CFOs | CIOs | Operational Support Systems | Payment Processing | ROI

WHITE PAPER - Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Read this white paper to learn more.
Posted: June 19, 2009 | Published: June 18, 2009


Topics:  Best Practices | Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Processes | Data Management | Operational Support Systems

WHITE PAPER - This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: April 21, 2009 | Published: March 5, 2009


Topics:  Business Intelligence | Business Process Management | Customer Service | Customer Support Software | Help Desk Management Services | Help Desks | IT Infrastructure | ITIL | Operational Support Systems

WHITE PAPER - Read this white paper to learn how the Network Integrator is responsible for managing subprojects within the context of multivendor agreements with the appropriate third parties and service providers.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Billing Systems | Business IT Alignment | Network Infrastructure | Network Management | Network Operating Systems | Operational Support Systems | Research and Development | Supplier Management