WHITE PAPER - Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business IT Alignment | Business Process Management | CRM | ERP Software | Project Management | ROI | Strategic Planning

WHITE PAPER - This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
Posted: November 20, 2009 | Published: November 19, 2009


Topics:  CRM | Data Center Management | Data Centers | Data Collection | Data Governance | Data Management | Data Modeling | Data Storage | Oracle (Product)

WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Service Best Practices

WHITE PAPER - Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that.
Posted: June 17, 2009 | Published: June 17, 2009


Topics:  Business Intelligence | CRM | CRM Software | Knowledge Management | Knowledge Management Software | Reporting Software | Revenue Projections | Sales and Marketing Software | Workforce Management Software

WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
Posted: August 21, 2009 | Published: August 19, 2009


Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Marketing | Web Conferences | Web Services | Webcasts

WHITE PAPER - Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.
Posted: April 7, 2009 | Published: December 1, 2008


Topics:  Application Infrastructure | Application Integration | Business Intelligence | Business IT Alignment | CRM | Economic Environment

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
Posted: September 4, 2009 | Published: February 1, 2008


Topics:  Backups | CRM | Customer Data Management | Customer Retention | Data Management | Enterprise Content Management

WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
Posted: August 21, 2009 | Published: December 1, 2008


Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Lead Management | Marketing | Sales

WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: June 8, 2009 | Published: June 1, 2009


Topics:  Contact Management | CRM | Pricing | Sales | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Order Management | Sales Representatives

WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: April 27, 2009 | Published: April 27, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Profiles | Sales | Sales Representatives | SAP (Product) | Strategic Planning

WHITE PAPER - Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
Posted: October 12, 2009 | Published: March 31, 2009


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Interaction Services | Data Governance | Data Warehouses | Retail Trade Industry | SAP (Product) | Supply Chain Management

WHITE PAPER - This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  .NET | ActiveX | AJAX | Application Performance Management | Application Performance Management Software | ASP.NET | ASP.NET AJAX | CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | Thin Client Software

WHITE PAPER - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  CRM | Customer Service | ERP | Manufacturing | ROI | SAP (Product) | Supply Chain Management | Transportation Management | Warehouse Management Software