WHITE PAPER - IT managers and managed service providers, to which the task is often outsourced, must have flexible access to powerful tools and an ability to share the data those tools rely on.
Posted: January 5, 2009 | Published: December 31, 2008


Topics:  Business Processes | Collaboration | Databases | IT Managers | Security | Software as a Service

WHITE PAPER - The report draws on Quocirca's knowledge of the technology and business issues faced by organisations and provides advice on the approaches that can be taken to ease the task of IT management.
Posted: January 5, 2009 | Published: December 31, 2008


Topics:  Databases | Downtime | Remote Network Management | Security | Software as a Service | Vendors

WHITE PAPER - As many SMMs are realizing, ERP is essential, although not just any ERP system will do, with the right ERP system in place, SMMs can get mighty and thrive in the face of bigger competition.
Posted: December 24, 2008 | Published: December 24, 2008


Topics:  Collaboration | ERP | Manufacturing | Shop Floor Control | Software as a Service | Supply Chains

WHITE PAPER - The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
Posted: December 17, 2008 | Published: December 16, 2008


Topics:  Brand Loyalty | Contact Center Management | Contact Center Services | Contact Centers | Customer Satisfaction | Help Desk Management | Internet | Remote Support Services | Software as a Service

WHITE PAPER - The software-as-a-service architecture has proven to be highly successful in reducing cost, resource, and management burden for SaaS providers, who are then able to pass that savings along to their customers.
Posted: December 16, 2008 | Published: December 16, 2008


Topics:  Application Life-Cycle Management | Backups | Databases | Enterprise | Multi-Tenant Units | Network Management | Productivity | Small Businesses | Software as a Service

WHITE PAPER - Read this whitepaper for a buyer's guide to email security solutions that offer protection of business continuity, data and brand image, effective implementation of email policies and regulatory compliance at national and global levels.
Posted: December 4, 2008 | Published: December 4, 2008


Topics:  Email Security | Regulatory Compliance | Security Threats | SLA | Software as a Service | Software Selection | TCO | Virus Protection

WHITE PAPER - Intel IT explored the technical feasibility and value of enterprise streaming. The study showed very favorable results with respect to performance, user perceptions, and the impact on IT operations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Applications Management | Enterprise | Operating Systems | Processor Architectures | Software as a Service | Software Testing | Streaming Video Software | TCO

WHITE PAPER - This paper details how the emergence of Web 2.0 has created a fertile threat environment for malware writers and distributors to spread their wares and offers a solution.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Access Control | Endpoint Security | Identity Management | Identity Theft | Internet | Malware | Security Threats | Social Networking | Software as a Service | Web Browsers | Web Services Security

WHITE PAPER - Read this whitepaper to learn ways that organizations can create a strategy that embraces Web 2.0 technologies securely and enable a successful transition to Enterprise 2.0.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CIOs | Email | Enterprise | Security | Software as a Service | Web Analytics | Web Content Management | Web Services

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Read this whitepaper to get an overview of the market forces that have created a need for rapid deployment of Internet Single Sign-on for SaaS deployments and how your organization can address those needs today.
Posted: November 14, 2008 | Published: November 13, 2008


Topics:  Access Control | Business Intelligence | CRM | Human Resources Management | Outsourcing | Password Management | Sales Order Management | Software as a Service | SSO

WHITE PAPER - A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Business Performance Management | Business Process Management | Business Service Management | ERP | SOA | Software as a Service

WHITE PAPER - Effective email management solutions provide a holistic approach that encompasses the related issues of archiving, business continuity, and security.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Business Intelligence | Email Archiving | Email Security | Enterprise | Microsoft Exchange | Productivity | Software as a Service | Vendors

WHITE PAPER - Read this IT briefing to learn more about interesting trends in the security information and event monitoring (SIEM) industry.
Posted: October 15, 2008 | Published: October 15, 2008


Topics:  Business Intelligence | Network Security | Networking | Regulatory Compliance | Security Event Management | Security Policies | Security Threats | Software as a Service

WHITE PAPER - Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. This paper outlines seven reasons for adopting SaaS security.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  Business Processes | Data Security | Email Security | Hardware | Network Performance | SLA | Software | Software as a Service