WHITE PAPER - In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Call Centers | Communications Software | Customer Service | Enterprise | Instant Messaging | Unified Messaging | Unified Messaging Systems

WHITE PAPER - Historians of communications technologies will likely refer to the era from 1997 to 2007 as the Decade of Infrastructure readiness.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Intelligence | Collaboration | Collaborative Applications Software | Collaborative Product Development | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IVR | LAN | ROI | Security | Unified Messaging | Unified Messaging Systems | Vendors | WAN

WHITE PAPER - Network management is a complex topic and in today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Network Infrastructure | Network Management | Security | Systems Management | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | Videoconferencing Systems

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: October 24, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - This paper describes the challenges operators face in next generation service delivery and how TPSDA helps operators transform their networks to realize mass-market delivery of profitable blended voice, video and data services.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Business Models | DSL | IPTV | Network Management | TCO | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Business Continuity Planning | Business Intelligence | Contact Centers | Disaster Recovery | Mobile Device Management | Unified Messaging | Unified Messaging Systems

WHITE PAPER - A well-managed communications infrastructure means your business reaches its goals AND stays ahead of the competition. In this Quest white paper, learn to improve business performance with a successful unified communications implementation. Read it today.
Posted: August 5, 2008 | Published: May 1, 2008


Topics:  Business Processes | Disaster Recovery | Regulatory Compliance | Training | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Avaya and IBM have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. This paper gives details.
Posted: June 9, 2008 | Published: April 1, 2007


Topics:  Collaboration | Productivity | Security | Server Management | Unified Messaging | Unified Messaging Systems

WHITE PAPER - In this white paper, you'll learn the types of email threats; why the exponential growth in email volume poses significant challenges for the corporate network infrastructure & and how to address these challenges.
Posted: April 28, 2008 | Published: January 1, 2007


Topics:  Email Security | Email Security Software | Email Threats | Network Infrastructure | Network Security | Unified Messaging | Unified Messaging Systems