WHITE PAPER - This whitepaper describes how a distributed architecture is vitally important to achieve performance and reliability in the delivery of large electronic files.
Posted: January 7, 2009 | Published: January 6, 2009


Topics:  Business Intelligence | Customer Service | Data Centers | TCP | User Experience

WHITE PAPER - The HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.
Posted: January 7, 2009 | Published: January 7, 2009


Topics:  Desktop Management | Downtime | Security | Storage Devices | User Experience

WHITE PAPER - This paper explains how to safely manage mobile devices as an extension of your corporate Exchange Server system and will teach how to accommodate flexibility and rich user capabilities without introducing security vulnerabilities.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Data Security | Email | Executive Management | Handheld Device Security | Handheld Devices | Microsoft Exchange | Mobile Device Management | Security Threats | Server Management | User Experience

WHITE PAPER - Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
Posted: December 4, 2008 | Published: November 13, 2008


Topics:  Authentication | Business Intelligence | Customer Support Software | Encryption Standards | Password Authentication Protocol | Password Management | User Experience

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: December 2, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WHITE PAPER - Adopting Windows Vista across a desktop infrastructure can come with challenges. This article looks at five features of Vista that can be misunderstood, provides their backgrounds and rationale, and presents solutions.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Application Integration | Desktop Computer Support | Desktop Management | Laptop Computers | Performance Testing | User Experience | Windows Vista

WHITE PAPER - Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Best Practices | Hardware | Mobile Workers | Productivity | Testing | User Experience | Windows Vista

WHITE PAPER - This document describes how content delivery and broadcast services are challenging networks and explains how emerging technologies such as point-to-multipoint (P2MP) label switched paths (LSPs) help resolve them.
Posted: November 25, 2008 | Published: November 25, 2008


Topics:  Collaboration | Content Delivery | Financial Services | MPLS | Rich Media Content Management | User Experience | VPN

WHITE PAPER - In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Enterprise Systems | Hardware | OEMs | Performance Testing | Productivity | Server Virtualization | TCO | User Experience | VM

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | HTML | Load Balancing | Network Traffic Management | SQL | SSL VPN | TCP | User Experience

WHITE PAPER - It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Performance Management | Load Balancing | Productivity | SAP (Product) | Security | Server Management | SSL | Switching | TCP | User Experience

WHITE PAPER - E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  IPTV | Network Management | Testing | Training | User Experience

WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Predictive Performance Management | Real-time Analytical Software | ROI | User Experience

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience