WHITE PAPER - The IBM Dynamic Infrastructure initiative is a combination of programs, products and services designed to improve service to users, reduce costs and more effectively manage risk across all components of organizational IT infrastructures.
Posted: October 2, 2009 | Published: July 9, 2009


Topics:  Capacity Planning | Cost Benefit Analysis | Infrastructure Management | Infrastructure Services | IT Infrastructure | IT Management | User Experience

WHITE PAPER - This paper explores the most significant hurdles any desktop virtualization program needs to overcome. Staying focused on the ultimate goal--delivering core applications effectively to users--helps clarify the issues involved in desktop virtualization deployment.
Posted: September 11, 2009 | Published: January 19, 2009


Topics:  Business Performance Management | Desktop Management | Desktop Virtualization | Desktop Virtualization Software | Patch Management | User Experience | Virtual Appliance | Virtual Desktop Infrastructure

WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Posted: August 18, 2009 | Published: March 1, 2007


Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Microsoft Office | Productivity | Software | Supply Chain Management | User Experience

WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: May 5, 2009 | Published: December 1, 2007


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Marketing | Predictive Performance Management | Real-time Analytics | ROI | Sales | User Experience

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Customer Service | Data Management | Marketing | Sales | SLA | Switching | User Experience

WHITE PAPER - Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: February 20, 2008 | Published: February 20, 2008


Topics:  Best Practices | Data Management | Data Management Software | Data Visualization | Data Visualization Software | Graphic Design | Real-time Analytical Software | User Experience

WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience